Director, Operations Servicing Strategy

At Capital One, we are looking for an exceptional Director, Operations Servicing Strategy to join our team and help drive our success forward. We are seeking an individual with a deep understanding of the financial services industry and a passion for delivering innovative and results-oriented solutions. The ideal candidate will have a proven track record in leading large-scale projects and be comfortable working cross-functionally with teams throughout the organization.To be successful in this role, the Director, Operations Servicing Strategy must possess the following qualifications: a Bachelor’s degree in a related field; 7+ years of operations experience in the financial services industry; strong analytical and problem-solving capabilities; exceptional communication, interpersonal, and leadership skills; and a demonstrated ability to work in a fast-paced environment. We are seeking a dynamic individual who is motivated to make a difference and can bring fresh ideas and insights to our team.

Responsibilities for Director, Operations Servicing Strategy:

1. Develop and execute operational strategies to improve service delivery and meet customer satisfaction targets.
2. Lead cross-functional projects to identify and implement process improvements and cost efficiencies.
3. Analyze customer data to inform decisions regarding product and service offerings.
4. Develop and maintain relationships with key stakeholders throughout the organization.
5. Manage team performance and ensure compliance with internal policies and external regulations.
6. Create and maintain operational reporting to track progress against goals.
7. Prepare presentations and reports to inform senior management of progress and results.
8. Collaborate with technology partners to develop and implement innovative solutions.
9. Monitor market trends and competitive landscape to identify opportunities and risks.
10. Work with internal and external customers to ensure customer satisfaction.

According to JobzMall, the average salary range for a Director, Operations Servicing Strategy in Chicago, IL, USA is between $80,000 and $140,000 per year. This salary range may vary based on factors such as the individual's experience, qualifications, and education level. It is important to note that salaries may also be affected by the company and the type of industry in which the individual works.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.