Director, Design Strategy - Card & Bank Experience Design

We are seeking a strategic, passionate, and creative Director of Design Strategy – Card & Bank Experience Design to join our team at Capital One. In this role, you will be responsible for leading and inspiring the design team to create innovative and accessible experiences for our customers, while driving customer-centric design strategies that meet our business goals.You should have a deep understanding of design principles, a strong focus on customer experience, and the ability to lead teams to success. You will be an integral part of our team, working closely with our business, technology, and product teams to ensure that our customers have the best experiences possible.You should possess a minimum of 8 years of experience in design strategy, with an emphasis on Card & Bank Experience Design, as well as a Bachelor’s degree in Design, Human-Computer Interaction, or a related field. Additionally, you should have a demonstrated track record of leading successful design initiatives, and have a deep understanding of customer needs and behaviors. An advanced degree or certification in design is a plus.If this sounds like the perfect role for you, we’d love to hear from you!

Responsibilities:

1. Lead and inspire the design team to create innovative and accessible experiences for customers.
2. Develop customer-centric design strategies that meet business goals.
3. Demonstrate a deep understanding of design principles and customer experience.
4. Lead successful design initiatives.
5. Understand customer needs and behaviors.
6. Work closely with business, technology and product teams to ensure that customers have the best experiences possible.
7. Mentor and guide the design team.
8. Develop and maintain strong relationships with stakeholders.
9. Monitor industry trends and best practices in design strategy and Card & Bank Experience Design.
10. Manage budgets for design projects.

According to JobzMall, the average salary range for a Director, Design Strategy - Card & Bank Experience Design in New York, NY, USA is $90,000 to $180,000 per year. This salary range may vary depending on the individual's experience, qualifications, and other factors.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.