Director, Design Strategy - Card & Bank Experience Design

Are you a passionate and experienced design leader looking to make an impact? Capital One is looking for a Director of Design Strategy for Card & Bank Experience Design who will help drive the next generation of design-led experiences to our customers. The ideal candidate will be an influential thought leader who can inspire and motivate the design team, and create a culture of design excellence. You will have an impressive track record of crafting innovative, customer-centric design experiences with an emphasis on digital products. You need to be able to think strategically, develop creative solutions, lead workshops, and collaborate effectively with cross-functional teams.To be successful in this role, you will need to have:• A Bachelor’s degree in Graphic Design, Human-Computer Interaction, or a related design field• At least 10 years of experience in a design role, preferably in a banking or financial services environment• Proven experience leading multi-disciplinary teams to deliver impactful customer experiences• The ability to influence cross-functional teams and lead through collaboration• A passion for creating a culture of user-centered design

Responsibilities:

1. Lead design team to craft innovative, customer-centric design experiences with an emphasis on digital products.
2. Develop and implement design strategies to meet customer needs and preferences.
3. Lead workshops to help cross-functional teams collaborate and innovate.
4. Mentor and motivate team members to ensure team success.
5. Stay up-to-date on the latest industry trends and technologies.
6. Communicate design strategies and solutions to senior management and other stakeholders.
7. Ensure all designs are in line with company standards and brand identity.
8. Analyze customer feedback and develop strategies to improve customer experience.
9. Manage day-to-day design operations, including budgets and timelines.
10. Create a culture of design excellence and thought leadership.

According to JobzMall, the average salary range for a Director, Design Strategy - Card & Bank Experience Design in Chicago, IL, USA is $107,000 - $150,000 per year.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.