Design (User) Researcher (Manager)

Are you passionate about understanding the needs and behaviors of users? Do you have a knack for turning insights into actionable design solutions? If so, we have an exciting opportunity for you at Capital One as a Design (User) Researcher (Manager)! As a part of our dynamic and innovative team, you will lead the research efforts to inform and guide the design of our products and services. We are looking for a driven and empathetic individual with a strong background in user-centered research and a proven track record of managing and mentoring a team. Join us in creating delightful and intuitive experiences for our customers.

1. Lead and manage all user research efforts to inform and guide the design of Capital One's products and services.
2. Develop and implement research strategies and methodologies to gain deep insights into user needs and behaviors.
3. Conduct qualitative and quantitative research, including surveys, interviews, and usability tests, to gather user feedback and validate design decisions.
4. Analyze and synthesize research findings to identify key insights and present actionable recommendations to cross-functional teams.
5. Collaborate with designers, product managers, and other stakeholders to ensure that user research is integrated into the design process.
6. Mentor and guide a team of user researchers, providing support, feedback, and professional development opportunities.
7. Stay current with industry trends and best practices in user-centered design and research, and proactively bring new ideas and approaches to the team.
8. Advocate for the user and ensure that their needs and perspectives are considered in all design decisions.
9. Work closely with data analysts to leverage data and analytics to supplement user research findings.
10. Communicate research findings and insights to stakeholders at all levels, including executives, to influence product and design decisions.
11. Continuously evaluate and improve the user research process to ensure efficiency and effectiveness.
12. Foster a collaborative and inclusive team culture that values diversity of thought and promotes innovation in user research.

According to JobzMall, the average salary range for a Design (User) Researcher (Manager) in Plano, TX, USA is between $112,000 and $149,000 per year. This may vary depending on the company, experience level, and specific job responsibilities. Additionally, factors such as education level, industry, and geographic location can also impact the salary range.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.