Capital One

Design (User) Researcher (Manager)

Capital One

McLean, VA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Capital One! We are a dynamic and innovative company that is passionate about creating exceptional user experiences for our customers. We are seeking a talented and driven Design Researcher Manager to join our team. In this role, you will have the opportunity to shape and lead our user research strategy, ensuring that our products and services are informed by a deep understanding of our customers' needs and behaviors. If you are a curious and empathetic thinker with a passion for uncovering insights and solving complex problems, we want to hear from you. Join us in our mission to revolutionize the way people interact with their money.

  • Lead the development and execution of a comprehensive user research strategy for Capital One's products and services
  • Manage a team of design researchers, providing guidance and support to ensure high-quality and impactful research outcomes
  • Conduct and oversee various research methods, such as user interviews, usability testing, surveys, and focus groups
  • Collaborate with cross-functional teams, including designers, product managers, and engineers, to integrate research findings into product development processes
  • Analyze and synthesize research data to identify key insights and opportunities for improving user experiences
  • Stay up-to-date on industry trends and best practices in design research, bringing new ideas and approaches to the team
  • Develop and maintain relationships with external research partners and vendors
  • Communicate research findings and recommendations to stakeholders at all levels of the organization, including executives
  • Foster a culture of empathy and customer-centric thinking within the organization
  • Continuously strive to improve the efficiency and effectiveness of the design research process at Capital One.
Where is this job?
This job is located at McLean, VA, USA
Job Qualifications
  • Bachelor's Or Master's Degree In A Related Field Such As Design Thinking, Human-Computer Interaction, Or Psychology.

  • Minimum Of 5 Years Of Experience In User Research, With At Least 2 Years In A Management Or Leadership Role.

  • Proven Track Record Of Successfully Leading And Executing Research Studies For Digital Products And Services.

  • Strong Understanding Of Qualitative And Quantitative Research Methods, And The Ability To Choose The Appropriate Method For Each Research Project.

  • Excellent Communication And Collaboration Skills, With The Ability To Work Closely With Cross-Functional Teams And Present Research Findings To Stakeholders At All Levels Of The Organization.

Required Skills
  • Qualitative Research

  • Quantitative Research

  • Data Analysis

  • Prototyping

  • Journey Mapping

  • UX design

  • User testing

  • ethnography

  • Persona Development

  • User Insights

  • Usability Research

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Design (User) Researcher (Manager) in McLean, VA, USA is $103,000 to $150,000 per year. This range is based on data from various salary websites and job postings in the McLean area.

Additional Information
Capital One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 29th, 2023
Apply BeforeAugust 19th, 2025
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About Capital One

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.

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