
Design (User) Researcher (Manager)
Welcome to Capital One! We are a dynamic and innovative company that is passionate about creating exceptional user experiences for our customers. We are seeking a talented and driven Design Researcher Manager to join our team. In this role, you will have the opportunity to shape and lead our user research strategy, ensuring that our products and services are informed by a deep understanding of our customers' needs and behaviors. If you are a curious and empathetic thinker with a passion for uncovering insights and solving complex problems, we want to hear from you. Join us in our mission to revolutionize the way people interact with their money.
- Lead the development and execution of a comprehensive user research strategy for Capital One's products and services
- Manage a team of design researchers, providing guidance and support to ensure high-quality and impactful research outcomes
- Conduct and oversee various research methods, such as user interviews, usability testing, surveys, and focus groups
- Collaborate with cross-functional teams, including designers, product managers, and engineers, to integrate research findings into product development processes
- Analyze and synthesize research data to identify key insights and opportunities for improving user experiences
- Stay up-to-date on industry trends and best practices in design research, bringing new ideas and approaches to the team
- Develop and maintain relationships with external research partners and vendors
- Communicate research findings and recommendations to stakeholders at all levels of the organization, including executives
- Foster a culture of empathy and customer-centric thinking within the organization
- Continuously strive to improve the efficiency and effectiveness of the design research process at Capital One.
Bachelor's Or Master's Degree In A Related Field Such As Design Thinking, Human-Computer Interaction, Or Psychology.
Minimum Of 5 Years Of Experience In User Research, With At Least 2 Years In A Management Or Leadership Role.
Proven Track Record Of Successfully Leading And Executing Research Studies For Digital Products And Services.
Strong Understanding Of Qualitative And Quantitative Research Methods, And The Ability To Choose The Appropriate Method For Each Research Project.
Excellent Communication And Collaboration Skills, With The Ability To Work Closely With Cross-Functional Teams And Present Research Findings To Stakeholders At All Levels Of The Organization.
Qualitative Research
Quantitative Research
Data Analysis
Prototyping
Journey Mapping
UX design
User testing
ethnography
Persona Development
User Insights
Usability Research
Communication
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Design (User) Researcher (Manager) in McLean, VA, USA is $103,000 to $150,000 per year. This range is based on data from various salary websites and job postings in the McLean area.
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Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.

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