Capital One

Café Ambassador - NYC

Capital One

New York, NY, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a lover of coffee and community? Do you thrive in fast-paced, customer-facing environments? If so, come join our team as a Café Ambassador for Capital One in NYC! Our café is more than just a place to grab a latte - it's a space for connection, collaboration, and creativity. As a Café Ambassador, you will be the face of our café, providing top-notch service to our customers while also creating a welcoming and inclusive environment. We are looking for someone with a passion for hospitality and a drive to make a positive impact in the community. If this sounds like you, keep reading for the qualifications we are seeking in our ideal candidate.

  1. Greet and welcome customers with a friendly and positive attitude, creating a welcoming atmosphere for all visitors to the café.
  2. Provide exceptional customer service by anticipating and fulfilling customers' needs, ensuring a positive and memorable experience for all.
  3. Develop a deep understanding of the café's offerings and be able to answer any questions or make recommendations to customers.
  4. Foster a sense of community within the café by engaging with customers and building relationships with regulars.
  5. Ensure the café is always clean, organized, and well-stocked, maintaining a high standard of cleanliness and presentation at all times.
  6. Handle cash and credit card transactions accurately and efficiently, following all company cash handling policies.
  7. Collaborate with team members to ensure smooth and efficient operations of the café, including assisting with food and beverage preparation as needed.
  8. Stay up-to-date on new menu items and promotions, and effectively communicate this information to customers.
  9. Actively participate in community events and initiatives, representing the café and Capital One in a positive and professional manner.
  10. Comply with all health and safety regulations, maintaining a clean and safe work environment for both customers and team members.
  11. Continuously seek ways to improve the café experience for customers, and provide feedback and suggestions to management for potential improvements.
  12. Demonstrate a strong commitment to the company's values and mission, and actively contribute to creating a positive and inclusive work environment.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications
  • Knowledge Of The Nyc Café Scene: The Ideal Candidate Should Possess In-Depth Knowledge And Understanding Of The Nyc Café Culture And Be Able To Recommend And Promote The Best Local Coffee Shops And Cafes To Customers.

  • Excellent Communication Skills: As A Café Ambassador, Strong Communication Skills Are Essential. The Candidate Should Be Able To Engage Customers In Meaningful Conversations And Effectively Communicate The Benefits Of Capital One's Café Program.

  • Customer Service Experience: Previous Experience In A Customer-Facing Role, Such As In A Café Or Retail Setting, Is Highly Preferred. The Candidate Should Be Able To Provide Exceptional Customer Service And Create A Positive And Welcoming Atmosphere For Customers.

  • Sales And Marketing Skills: The Café Ambassador Will Be Responsible For Promoting Capital One's Products And Services To Customers. Therefore, The Candidate Should Possess Strong Sales And Marketing Skills And Be Able To Effectively Pitch And Promote The Café Program.

  • Passion For Coffee And Community: The Ideal Candidate Should Have A Genuine Passion For Coffee And A Strong Interest In Building And Nurturing Relationships Within The Local Community. They Should Also Be Able To Embody Capital One's Core Values Of Excellence, Integrity, And Teamwork.

Required Skills
  • Communication

  • Sales

  • Time Management

  • Multitasking

  • customer service

  • Cash Handling

  • Food safety

  • Barista Skills

  • Teamwork

  • Problem-Solving

  • Organizational

  • Menu Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Café Ambassador - NYC in New York, NY, USA is $11-14 per hour. However, this can vary depending on factors such as experience, location, and the specific cafe or employer. Some cafes may offer higher wages or additional benefits such as tips, bonuses, or benefits packages. It is important to research and compare different job opportunities to determine the potential salary range for a Café Ambassador in a specific location.

Additional Information
Capital One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 20th, 2025
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 

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About Capital One

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.

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