Director, End User Support
Welcome to Capital Group Companies, a leading investment management firm with a rich history of providing exceptional services to our clients. We are currently seeking a highly skilled and motivated Director of End User Support to lead and manage our team of end user support specialists. In this role, you will be responsible for ensuring the smooth operation of our end user support services, while also driving innovation and continuous improvement. This is an exciting opportunity for an experienced leader who is passionate about technology and providing excellent support to our end users. If you have a strong background in IT support, excellent leadership skills, and a customer-centric mindset, we invite you to apply for this role and join our dynamic team.
- Lead and manage a team of end user support specialists.
- Ensure smooth operation of end user support services.
- Drive innovation and continuous improvement in end user support processes.
- Develop and maintain strong working relationships with clients and internal stakeholders.
- Create and implement policies and procedures to improve end user support efficiency and effectiveness.
- Develop and maintain metrics to measure end user support performance and provide regular reports to senior management.
- Provide technical expertise and support to end users, troubleshooting and resolving complex issues.
- Manage end user support budget and resources effectively.
- Stay up-to-date with the latest technology trends and tools to enhance end user support services.
- Collaborate with other departments to identify and resolve end user support issues.
- Train and mentor team members to ensure high-quality service delivery.
- Foster a customer-centric mindset within the team and promote a positive end user experience.
- Conduct performance evaluations and provide feedback to team members.
- Handle escalations and resolve conflicts within the team.
- Ensure compliance with company policies and procedures in all end user support activities.
Extensive Experience In Managing And Leading End User Support Teams, Preferably In A Large Corporate Environment.
Strong Technical Knowledge And Expertise In Various Operating Systems, Applications, And Hardware Used By End Users.
Proven Ability To Develop And Implement Efficient And Effective Support Processes And Procedures.
Excellent Communication And Interpersonal Skills, With The Ability To Interact With And Provide Support To Users At All Levels Of The Organization.
Demonstrated Leadership Skills, With The Ability To Motivate And Inspire A Team To Deliver High-Quality Support Services.
Change Management
Process Improvement
Project Management
Vendor Management
Performance Management
Communication
Budget management
customer service
Team Leadership
Training and Development
Problem-Solving
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director, End User Support in Los Angeles, CA, USA is $138,000 - $160,000 per year. This may vary depending on the specific industry, company size, and level of experience of the individual.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Capital Group is an American financial services company. It ranks among the world's oldest and largest investment management organizations, with $1.87 trillion in assets under management.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started