Welcome to Canon, a global leader in imaging solutions and technologies. We are currently seeking a driven and experienced individual to join our team as the Manager, Branch Service. In this position, you will play a crucial role in managing the daily operations of our branch service, ensuring exceptional customer service and maintaining high standards of performance. With your leadership and expertise, you will inspire and guide a team of service technicians to provide top-notch service to our valued customers. If you are a motivated leader with a passion for customer service and a background in technical service management, we invite you to apply for this exciting opportunity.
- Manage and oversee the daily operations of the branch service department.
- Ensure exceptional customer service is provided to all clients.
- Maintain high standards of performance for the branch service team.
- Lead and inspire a team of service technicians to provide top-notch service.
- Develop and implement strategies to improve efficiency and effectiveness of branch service operations.
- Monitor and analyze service metrics to identify areas for improvement and make necessary adjustments.
- Collaborate with other departments to ensure smooth and efficient workflow.
- Create and implement training programs for service technicians to enhance their skills and knowledge.
- Develop and maintain relationships with key clients to ensure their needs are met.
- Monitor and manage inventory levels to ensure timely availability of parts and supplies.
- Conduct regular performance evaluations for service technicians and provide feedback for improvement.
- Stay updated on industry trends and advancements in technology to ensure the branch service team is up-to-date on the latest techniques and equipment.
- Handle customer escalations and resolve any issues in a timely and professional manner.
- Ensure compliance with company policies and procedures.
- Prepare and present regular reports on branch service performance to senior management.
Bachelor's Degree In Business Administration Or A Related Field
Minimum Of 3-5 Years Of Experience In A Managerial Role, Preferably In The Service Industry
Strong Leadership And Communication Skills, With The Ability To Motivate And Manage A Team Effectively
Knowledge Of Canon Products And Services, As Well As A Strong Understanding Of Customer Service Principles
Proven Track Record Of Achieving Sales Targets And Managing Budgets Effectively.
Process Improvement
Communication Skills
Performance Management
Time Management
Product knowledge
Budget management
customer service
Team Leadership
Sales management
Problem-Solving
Coaching and Mentoring
Conflict
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Branch Service in Melville, NY, USA is $70,000-$90,000 per year. This may vary depending on factors such as the industry, company size, and level of experience. Some companies may also offer bonuses and other benefits in addition to the base salary.
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Canon Inc. is a Japanese multinational corporation specializing in the manufacture of imaging and optical products, including cameras, camcorders, photocopiers, steppers, computer printers and medical equipment.
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