Canon

Field Service Technician II

Canon
Carmel, IN, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Canon, a leading provider of imaging and optical products. We are currently seeking a highly skilled and motivated Field Service Technician II to join our team. As a Field Service Technician, you will have the opportunity to provide top-notch technical support and service to our clients. If you have a passion for problem-solving, excellent communication skills, and a strong background in electronics, then we encourage you to apply. Join us and be a part of our mission to deliver exceptional service and support to our valued customers.

  1. Provide technical support and service to Canon customers in a timely and efficient manner.
  2. Troubleshoot and diagnose technical issues with Canon products, including cameras, printers, and scanners.
  3. Install, maintain, and repair Canon products at client locations, including homes, offices, and retail stores.
  4. Create detailed service reports and documentation for each customer visit.
  5. Communicate effectively with customers to understand their needs and address any concerns or questions.
  6. Collaborate with the sales team to identify opportunities for additional product sales or upgrades.
  7. Stay up-to-date on the latest Canon products and technologies to provide the best support to customers.
  8. Adhere to safety protocols and maintain a safe working environment while on the job.
  9. Maintain inventory of tools and equipment necessary for repairs and installations.
  10. Represent Canon in a professional and courteous manner at all times.
  11. Train and mentor new Field Service Technicians as needed.
  12. Continuously strive to improve and streamline service processes.
  13. Meet and exceed performance metrics for response time, customer satisfaction, and service quality.
  14. Maintain accurate records of all service calls and use data to identify trends and areas for improvement.
  15. Follow company policies and procedures, including those related to confidentiality and data protection.
Where is this job?
This job is located at Carmel, IN, USA
Job Qualifications

  • Technical Expertise: A Field Service Technician Ii At Canon Should Possess Advanced Technical Knowledge And Skills In The Repair And Maintenance Of Canon Products, Such As Cameras, Printers, And Copiers.

  • Experience: Candidates Should Have At Least 3-5 Years Of Relevant Experience Working As A Field Service Technician, Preferably In The Electronics Or Imaging Industry.

  • Customer Service Skills: Excellent Communication And Interpersonal Skills Are Essential For This Role, As Field Service Technicians At Canon Are Required To Interact With Customers On A Daily Basis And Provide Solutions To Their Technical Issues.

  • Time Management And Organization: This Position Requires The Ability To Manage And Prioritize A Busy Schedule, As Technicians May Be Responsible For Servicing Multiple Clients In A Day. Strong Organizational Skills Are Crucial For Maintaining Accurate Records And Managing Inventory.

  • Certifications: Canon May Require Candidates To Possess Relevant Certifications, Such As A Comptia A+ Or Network+ Certification, To Demonstrate Their Technical Proficiency And Knowledge In The Field. Other Manufacturer-Specific Certifications May Also Be Preferred.

Required Skills

  • Documentation

  • Troubleshooting

  • Communication

  • Time Management

  • customer service

  • Maintenance

  • installation

  • Teamwork

  • Problem-Solving

  • Technical Knowledge

  • Repair

  • Diagnostics

  • Calibration

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Technician II in Carmel, IN, USA is between $49,000 and $66,000 per year. This may vary depending on the specific company, years of experience, and other factors.

Additional Information
Canon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 17th, 2025
Apply BeforeAugust 19th, 2025
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About Canon

Canon Inc. is a Japanese multinational corporation specializing in the manufacture of imaging and optical products, including cameras, camcorders, photocopiers, steppers, computer printers and medical equipment.

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