Client Svc I Rep.: Device Maintenance (3:00PM-12:00AM)
At Canon, we believe in providing our clients with top-of-the-line service and support for all their device maintenance needs. As a Client Svc I Rep. for Device Maintenance, you will play a crucial role in ensuring that our clients' devices are running smoothly and efficiently. In this position, you will have the opportunity to work with cutting-edge technology and provide exceptional customer service to our valued clients. We are seeking a highly motivated and customer-oriented individual who is able to work the evening shift from 3:00PM-12:00AM. If you have a passion for technology and a strong desire to help others, we want you to join our team at Canon.
- Provide exceptional customer service to clients by promptly responding to inquiries, troubleshooting issues, and providing solutions for device maintenance.
- Conduct regular maintenance checks and repairs on client devices to ensure optimal performance and functionality.
- Collaborate with team members and other departments to escalate and resolve complex technical issues in a timely manner.
- Maintain accurate records of client interactions and service requests in our system.
- Follow company policies and procedures to ensure quality service delivery and adherence to industry standards.
- Stay updated on the latest technology and product developments to effectively assist clients with their device maintenance needs.
- Ensure that all client devices are properly configured and set up according to their specific requirements.
- Proactively identify and address potential issues or concerns that may arise with client devices.
- Work the evening shift from 3:00PM-12:00AM to provide support to clients during non-business hours.
- Maintain a positive and professional attitude at all times, representing the company's values and commitment to client satisfaction.
Knowledge Of Canon Products And Services: A Client Svc I Rep. Should Have A Thorough Understanding Of Canon's Products And Services, Including Technical Specifications, Troubleshooting Procedures, And Maintenance Protocols.
Technical Expertise: The Ability To Diagnose And Resolve Technical Issues Is Crucial For A Client Svc I Rep. Position. Candidates Should Have A Strong Background In Electronics And Be Comfortable Working With Various Devices And Software.
Communication Skills: As A Customer-Facing Role, Effective Communication Is Essential For A Client Svc I Rep. This Includes The Ability To Explain Technical Concepts In A Clear And Concise Manner, As Well As Actively Listening To Customers' Concerns And Providing Solutions.
Time Management And Multitasking: The Client Svc I Rep. Position May Require Handling Multiple Customer Inquiries And Requests Simultaneously. Therefore, Candidates Should Possess Excellent Time Management And Multitasking Skills To Ensure All Tasks Are Completed Efficiently And Effectively.
Flexibility And Availability: The Specific Work Schedule For This Position (3:00Pm-12:00Am) May Require A Client Svc I Rep. To Have A Flexible Schedule And Be Available For Evening Shifts. Candidates Should Be Able To Adapt To Changing Work Hours And Be Willing To Work Weekends Or Holidays As Needed.
Data Entry
Troubleshooting
Communication
Time Management
Technical Support
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Device Maintenance
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Svc I Rep.: Device Maintenance (3:00PM-12:00AM) in New York, NY, USA is $35,000-$45,000 per year. However, salaries may vary depending on factors such as experience, qualifications, and the specific company or industry. It is also important to note that this salary range is an average and some individuals in this role may earn more or less than the stated range.
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Canon Inc. is a Japanese multinational corporation specializing in the manufacture of imaging and optical products, including cameras, camcorders, photocopiers, steppers, computer printers and medical equipment.
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