ByteDance

Technical Writer, AI Chatbot

ByteDance
San Jose, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to ByteDance! We are one of the world's leading technology companies, dedicated to creating innovative and engaging products for our global audience. As we continue to expand and grow, we are looking for a talented Technical Writer to join our team and help us shape the future of AI chatbots. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse team of experts to create user-friendly and informative content for our chatbot product. If you are a skilled communicator with a passion for technology and a knack for simplifying complex concepts, we want to hear from you! Join us and be a part of revolutionizing the way people interact with technology.

  1. Develop and write clear and concise user-friendly content for our chatbot product.
  2. Collaborate with cross-functional teams to gather information and ensure accuracy of technical content.
  3. Conduct research and stay updated on the latest developments in AI and chatbot technology.
  4. Edit and proofread technical documents for accuracy, clarity, and consistency.
  5. Create user guides, tutorials, and other support materials for the chatbot product.
  6. Identify and address any potential usability issues in the chatbot product.
  7. Ensure all technical content is in line with company branding and messaging.
  8. Develop and maintain a style guide for technical writing to ensure consistency across all content.
  9. Communicate complex information in a simple and easy to understand manner for a global audience.
  10. Work closely with product development teams to gather feedback and improve the user experience of the chatbot product.
  11. Keep up-to-date with industry best practices and incorporate them into technical writing processes.
  12. Collaborate with localization teams to ensure technical content is translated accurately for global markets.
  13. Manage multiple projects and meet tight deadlines in a fast-paced environment.
  14. Continuously improve and update technical content based on user feedback and product updates.
Where is this job?
This job is located at San Jose, CA, USA
Job Qualifications

  • Proficient In Natural Language Processing (Nlp) And Artificial Intelligence (Ai) Technologies: A Technical Writer For An Ai Chatbot At Bytedance Should Possess A Strong Understanding Of Nlp And Ai Technologies To Effectively Communicate Technical Concepts To A Non-Technical Audience.

  • Excellent Writing Skills: A Successful Technical Writer Should Have Exceptional Writing Skills, Including The Ability To Write Clear, Concise, And Engaging Content For The Chatbot. This Includes Being Able To Adapt Writing Style To Suit Different Audiences And Platforms.

  • Experience In Technical Writing: Candidates Should Have Previous Experience In Technical Writing, Preferably In The Field Of Ai Or Chatbot Development. This Will Demonstrate Their Ability To Understand Complex Technical Concepts And Translate Them Into Easily Understandable Content.

  • Attention To Detail: The Role Of A Technical Writer For An Ai Chatbot Requires A High Level Of Attention To Detail. They Must Be Able To Identify And Correct Any Technical Inaccuracies, Grammar And Spelling Errors, And Ensure Consistency In Tone And Style Throughout The Chatbot's Content.

  • Team Player And Adaptable: Working On An Ai Chatbot Project At Bytedance Requires Collaboration With A Team Of Developers, Designers, And Other Stakeholders. A Technical Writer Should Be A Team Player, Able To Adapt To Changing Project Requirements And Work Well Under Pressure To Meet Tight Deadlines.

Required Skills

  • Communication Skills

  • Project Management

  • Data Analysis

  • Information architecture

  • Machine Learning

  • Content Creation

  • User Experience Design

  • Technical Writing

  • Natural language processing

  • Research and Analysis

  • Ai Programming

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Writer, AI Chatbot in San Jose, CA, USA is $87,000-$130,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and industry the individual is working in. Additionally, location can also play a role in salary range, as cities with a higher cost of living typically offer higher salaries.

Additional Information
ByteDance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 4th, 2025
Apply BeforeJuly 20th, 2025
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About ByteDance

ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies. Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.

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