ByteDance

Senior Customer Service Agent- CapCut

ByteDance
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in a fast-paced and dynamic environment? ByteDance is seeking a highly skilled and experienced Senior Customer Service Agent to join our CapCut team. As a Senior Customer Service Agent, you will play a crucial role in ensuring our customers receive top-notch support and assistance. We are looking for individuals who are customer-focused, detail-oriented, and possess excellent communication skills. If you are ready to take on a challenging and rewarding role in the world of digital media, we want to hear from you!

  1. Provide exceptional customer service to all clients of the CapCut team.
  2. Respond promptly and professionally to customer inquiries and concerns.
  3. Act as a point of contact for customers, addressing their needs and ensuring their satisfaction.
  4. Collaborate with team members to resolve complex customer issues and escalations.
  5. Maintain a thorough understanding of CapCut products and services to effectively assist customers.
  6. Identify and report trends and patterns in customer inquiries and provide recommendations for improvement.
  7. Assist in training and mentoring junior customer service agents.
  8. Ensure all customer interactions are accurately documented in our systems.
  9. Stay updated on industry trends and developments to enhance customer service strategies.
  10. Communicate with other departments to ensure a seamless customer experience.
  11. Strive to meet and exceed customer satisfaction metrics.
  12. Remain calm and professional in high-stress situations.
  13. Continuously evaluate and improve customer service processes and procedures.
  14. Handle and resolve customer complaints and issues in a timely and efficient manner.
  15. Uphold company values and represent the brand positively in all customer interactions.
Where is this job?
This job is located at Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Qualifications

  • Extensive Experience In Customer Service: A Senior Customer Service Agent At Bytedance Should Have At Least 5 Years Of Experience In A Customer Service Role, Preferably In The Tech Industry. They Should Have A Proven Track Record Of Providing Exceptional Customer Service And Resolving Complex Issues.

  • Excellent Communication Skills: As A Senior Customer Service Agent, Strong Communication Skills Are Essential. They Should Be Able To Communicate Effectively And Professionally With Customers, As Well As Collaborate With Other Team Members And Provide Clear And Concise Updates To Management.

  • Ability To Lead And Mentor: This Role Requires The Candidate To Have Experience In Leading And Mentoring A Team Of Customer Service Agents. They Should Possess Strong Leadership Skills And Be Able To Train And Guide Junior Agents To Improve Their Performance.

  • Multi-Tasking And Problem-Solving Abilities: The Role Of A Senior Customer Service Agent At Bytedance Involves Handling A High Volume Of Customer Inquiries And Resolving Complex Issues. Therefore, The Candidate Should Have Excellent Multitasking And Problem-Solving Abilities To Ensure Customer Satisfaction.

  • Knowledge Of Capcut And Social Media Platforms: Familiarity With Capcut And Other Social Media Platforms Is A Must For A Senior Customer Service Agent At Bytedance. This Includes Understanding The Features And Functionality Of The App, As Well As Keeping Up-To-Date With The Latest Trends And Updates In The Social Media Landscape.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Interpersonal skills

  • Attention to detail

  • Conflict Resolution

  • Empathy

  • customer satisfaction

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Senior Customer Service Agent- CapCut in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia is between RM 3,500 to RM 5,500 per month. However, this can vary depending on factors such as the company, experience, and skills of the individual.

Additional Information
ByteDance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesMalay
Job PostedMarch 4th, 2025
Apply BeforeMay 22nd, 2025
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About ByteDance

ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies. Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.

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