SDK Support Engineer (B2B) - Pico
Welcome to ByteDance! We are looking for a skilled SDK Support Engineer to join our team and provide technical assistance to our B2B clients using our Pico SDK. As a Support Engineer, you will play a vital role in ensuring the smooth integration and usage of our SDK for our clients' mobile applications. We are seeking someone with strong problem-solving skills, excellent communication abilities, and a passion for technology to help our clients achieve success. If you have a background in software development, experience with customer support, and a desire to work in a fast-paced and dynamic environment, we would love to hear from you. Join us in revolutionizing the mobile industry and be a part of our innovative and driven team at ByteDance.
- Provide technical support and assistance to B2B clients using ByteDance's Pico SDK
- Troubleshoot and resolve any technical issues or challenges that clients may encounter during the integration and usage of the SDK
- Communicate effectively with clients to understand their needs and provide prompt and efficient solutions
- Work closely with the development team to identify and address any bugs or performance issues in the SDK
- Collaborate with the business development team to understand client requirements and provide technical guidance on the usage of the SDK
- Stay up-to-date with the latest updates and enhancements to the Pico SDK and proactively share this information with clients
- Document and maintain a knowledge base of common issues and their solutions to improve the efficiency of technical support
- Conduct training sessions for clients on how to use the SDK effectively and troubleshoot common issues
- Participate in on-call support rotations to provide 24/7 technical assistance to clients, if required
- Continuously seek feedback from clients to identify areas for improvement and suggest new features or enhancements to the SDK
- Represent ByteDance in a professional and knowledgeable manner, fostering strong relationships with clients and contributing to the company's overall reputation in the industry.
Strong Technical Skills: A Successful Sdk Support Engineer Should Possess A Deep Understanding Of Software Development, Programming Languages, And Sdk Integration. They Should Also Be Proficient In Troubleshooting And Debugging Technical Issues.
Experience In B2B Support: Experience In Providing Technical Support To B2B Customers Is Essential For This Role. A Strong Understanding Of B2B Processes, Customer Relationship Management, And Support Ticketing Systems Is Necessary.
Knowledge Of Bytedance Products: Familiarity With Bytedance's Products, Including The Tiktok And Douyin Platforms, Is A Must. This Will Enable The Sdk Support Engineer To Effectively Assist Customers With Integrating And Troubleshooting The Sdk Into Their Apps.
Excellent Communication Skills: As A B2B Sdk Support Engineer, Effective Communication Is Crucial. They Must Be Able To Clearly Explain Technical Concepts To Non-Technical Customers And Collaborate With Internal Teams To Resolve Complex Issues.
Customer Service Orientation: The Primary Responsibility Of A Sdk Support Engineer Is To Ensure Customer Satisfaction. Therefore, A Successful Candidate Should Possess Excellent Customer Service Skills, Including Empathy, Patience, And A Positive Attitude. They Should Be Able To Handle Challenging Situations And Provide Timely And Efficient Solutions To Customer Issues.
Software Development
Communication Skills
Attention to detail
Problem Solving
customer service
Analytical Thinking
Multi-tasking
Technical Troubleshooting
Api Knowledge
Sdk Integration
Knowledge Of Mobile Apps
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a SDK Support Engineer (B2B) - Pico in San Jose, CA, USA is $120,000 - $150,000 per year. However, this can vary depending on the specific company, years of experience, and other factors such as bonuses and benefits.
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ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies. Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.
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