IT Incident Manager

Welcome to ByteDance, a leading global technology company focused on creating innovative products and services for our users. We are currently seeking an experienced and highly motivated IT Incident Manager to join our dynamic team. In this role, you will play a crucial part in managing and resolving IT incidents to ensure the smooth functioning of our systems and services. As an IT Incident Manager at ByteDance, you will have the opportunity to work with cutting-edge technology and a talented team to drive impact and improve user experience. We are looking for individuals with a strong technical background, excellent problem-solving skills, and a proactive and customer-focused mindset. If you are passionate about technology and thrive in a fast-paced environment, we would love to hear from you.

1. Manage and resolve IT incidents in a timely and efficient manner to minimize disruption to business operations.
2. Monitor and track all reported incidents, ensuring proper escalation and communication to stakeholders.
3. Conduct thorough root cause analysis to identify underlying issues and implement preventive measures.
4. Develop and maintain incident management policies and procedures to ensure compliance with company standards.
5. Collaborate with cross-functional teams to identify and implement solutions to recurring IT incidents.
6. Keep up-to-date with the latest technology trends and best practices to continuously improve incident management processes.
7. Act as the main point of contact for all IT incident-related inquiries and provide timely updates to stakeholders.
8. Identify and analyze incident data to identify patterns and areas for improvement.
9. Manage and maintain incident management tools and systems to ensure accurate and efficient incident tracking and resolution.
10. Train and mentor team members on incident management processes and procedures.
11. Participate in on-call rotation schedule to provide 24/7 support for critical incidents.
12. Coordinate with external vendors and service providers to resolve complex IT incidents.
13. Collaborate with the IT team to identify and implement system enhancements and updates to prevent future incidents.
14. Continuously monitor and analyze system performance to proactively identify potential IT incidents and take necessary actions to prevent them.
15. Ensure compliance with security protocols and information security policies in all incident management activities.

According to JobzMall, the average salary range for a IT Incident Manager in San Jose, CA, USA is between $93,000 to $127,000 per year. This may vary depending on factors such as experience, company size, and industry.

ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies. Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.