AI Strategy Product Manager- Customer Service Platform

Are you a dynamic and innovative individual with a passion for artificial intelligence and customer service? Do you thrive in a fast-paced, constantly evolving environment? ByteDance, a leading technology company, is seeking a highly skilled and experienced AI Strategy Product Manager to join our team and drive the development of our Customer Service Platform. As the AI Strategy Product Manager, you will be responsible for developing and implementing strategic initiatives to enhance the customer service experience through the use of cutting-edge AI technology. If you have a strong background in AI strategy and product management, as well as a customer-centric mindset, we want to hear from you! Join us in shaping the future of customer service through AI at ByteDance.

1. Develop and implement strategic initiatives to enhance the customer service experience through the use of AI technology.
2. Work closely with cross-functional teams to understand customer needs and identify opportunities for integrating AI into the customer service platform.
3. Conduct market research and analysis to stay updated on industry trends and competitor strategies in the field of AI and customer service.
4. Collaborate with product development teams to define and prioritize AI features and capabilities for the customer service platform.
5. Develop and maintain a roadmap for the AI strategy and product development, ensuring alignment with overall company goals and objectives.
6. Communicate and present AI strategy and product updates to key stakeholders and senior management.
7. Monitor and analyze data and user feedback to continuously improve the AI strategy and product offerings.
8. Stay up-to-date with advancements in AI technology and identify potential partnerships or acquisitions to enhance the customer service platform.
9. Ensure compliance with regulatory guidelines and ethical standards in the development and implementation of AI initiatives.
10. Train and educate team members on AI strategy and product updates to ensure alignment and understanding across the organization.
11. Foster a customer-centric mindset within the team and promote a culture of innovation and continuous improvement.
12. Manage and allocate resources effectively to support the successful execution of the AI strategy and product roadmap.
13. Act as a subject matter expert on AI and customer service, providing guidance and support to other teams and departments as needed.

According to JobzMall, the average salary range for a AI Strategy Product Manager- Customer Service Platform in Seattle, WA, USA is $110,000-$160,000 per year.

ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies. Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.