IT Customer Data Analyst

Welcome to Burns & McDonnell, where our mission is to create innovative solutions and provide exceptional service to our clients. As an IT Customer Data Analyst, you will play a crucial role in helping us achieve this goal by analyzing and interpreting customer data to help inform business decisions. We are seeking a highly motivated and detail-oriented individual with a passion for data and a customer-centric mindset. If you are someone who thrives in a fast-paced environment and enjoys using data to drive strategic initiatives, we want to hear from you!

1. Analyze and interpret customer data to identify trends, patterns, and insights that inform business decisions.
2. Collaborate with cross-functional teams to develop data-driven strategies and solutions that improve customer experience and drive business growth.
3. Utilize various data analysis tools and techniques to ensure accuracy and validity of findings.
4. Develop and maintain data collection processes and procedures to ensure data integrity.
5. Communicate complex data findings and insights to non-technical stakeholders in a clear and concise manner.
6. Identify and recommend improvements to data collection, analysis, and reporting processes.
7. Stay updated on industry trends and best practices in data analysis and customer experience to continuously improve processes and strategies.
8. Develop and maintain relationships with internal and external clients to understand their data needs and provide timely and accurate solutions.
9. Collaborate with IT teams to ensure data security and compliance with company policies and regulations.
10. Act as a customer advocate, using data to identify areas for improvement and make recommendations to enhance the overall customer experience.
11. Train and support team members on data analysis tools and techniques.
12. Participate in ongoing professional development and training to stay current on data analysis methods and technologies.

According to JobzMall, the average salary range for a IT Customer Data Analyst in Kansas City, MO, USA is $59,000-$83,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the analyst is working in. Some entry-level positions may have lower salaries, while more experienced analysts or those working in high-demand industries may earn higher salaries.

We are a family of companies bringing together an unmatched team of 10,000 engineers, construction and craft professionals, architects, and more to design and build our critical infrastructure.

Our singular mission since 1898 has been to make our clients successful. When we plan, design, permit, construct and manage projects worldwide, we do it like we own it.

As a 100% employee-owned firm ranking in the top leading firms for safety, each professional brings an ownership mentality to our projects. That means we think like owners, working through each challenge until it’s resolved, exceeding our clients’ goals.