Retail Front End Supervisor - Full-Time

Are you a dynamic leader with a passion for retail? Burlington Stores is seeking a motivated individual to join our team as a Full-Time Retail Front End Supervisor. In this role, you will be responsible for overseeing the day-to-day operations of the front end, ensuring a smooth and efficient customer experience. We are looking for a highly organized and customer-oriented individual with previous retail supervisory experience. If you thrive in a fast-paced environment and have a strong commitment to providing exceptional customer service, we want to hear from you! Join our team and take the next step in your retail career.

1. Oversee the day-to-day operations of the front end, including cashiers, customer service, and returns/exchanges.
2. Ensure a smooth and efficient customer experience by monitoring wait times, managing lines, and addressing any customer concerns or issues.
3. Train and develop front end team members on store policies, procedures, and customer service standards.
4. Monitor and maintain front end supplies and equipment, including cash registers, bags, and receipt paper.
5. Conduct regular audits to ensure accuracy of cash handling and adherence to company policies.
6. Create and implement strategies to improve front end processes and procedures, resulting in increased efficiency and customer satisfaction.
7. Handle escalated customer inquiries and complaints, providing resolution and ensuring a positive shopping experience.
8. Collaborate with store management to ensure adequate staffing levels and coverage for the front end.
9. Conduct performance evaluations and provide coaching and feedback to front end team members.
10. Maintain a clean and organized front end area, ensuring a professional and welcoming environment for customers.
11. Stay up-to-date on all company policies, procedures, and promotions to effectively communicate with customers and team members.
12. Monitor and report on front end metrics, such as transaction times, customer wait times, and customer satisfaction scores.
13. Assist with scheduling and payroll for front end team members.
14. Foster a positive and inclusive work environment, promoting teamwork and collaboration among front end team members.
15. Adhere to all safety and security protocols to protect company assets and ensure a safe shopping environment for customers and team members.

According to JobzMall, the average salary range for a Retail Front End Supervisor - Full-Time in Jackson, MI, USA is $27,000 - $40,000 per year. This can vary depending on the specific company, experience level, and location. Some companies may also offer additional benefits and bonuses.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.