Retail Front End Supervisor

Welcome to Burlington Stores, where we believe in providing our customers with an exceptional shopping experience. As a Retail Front End Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of our front end department. We are seeking a highly motivated individual with strong leadership skills and a passion for customer service. If you are a detail-oriented self-starter with a background in retail and a dedication to delivering excellent service, we want you on our team!

1. Oversee and manage the daily operations of the front end department, including cashiers, customer service associates, and greeters.
2. Train and develop front end team members to provide excellent customer service and adhere to company policies and procedures.
3. Ensure all front end processes and procedures are followed accurately and efficiently, including cash handling, returns, and exchanges.
4. Monitor and maintain front end inventory levels and communicate any shortages or overages to the appropriate departments.
5. Act as a role model for excellent customer service by greeting and assisting customers, resolving any issues or complaints, and ensuring a positive shopping experience.
6. Collaborate with other department supervisors to ensure a seamless and cohesive shopping experience for customers.
7. Conduct regular audits to ensure compliance with company policies, procedures, and safety standards.
8. Coordinate and schedule front end staff to ensure appropriate coverage during peak and non-peak hours.
9. Communicate any operational or staffing issues to the store manager in a timely manner.
10. Maintain a clean and organized front end area, including registers, checkout lanes, and entrance/exit areas.
11. Monitor and maintain equipment used at the front end, such as cash registers, scanners, and credit card machines, and report any malfunctions or issues to the appropriate departments.
12. Assist in the recruitment, hiring, and training of new front end team members.
13. Conduct performance evaluations and provide feedback to front end team members, addressing any areas for improvement and recognizing exceptional performance.
14. Adhere to all company policies, procedures, and ethical standards, ensuring a safe and respectful work environment for all team members.
15. Continuously seek opportunities to improve front end processes and procedures, and provide suggestions for enhancing the customer shopping experience.

According to JobzMall, the average salary range for a Retail Front End Supervisor in Dallas, TX, USA is between $35,000 to $45,000 per year. However, this salary can vary depending on the specific company, experience level, and location.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.