Retail Front End Supervisor

Welcome to Burlington Stores, where we believe in providing our customers with an exceptional shopping experience. We are currently seeking a highly motivated and customer-focused Retail Front End Supervisor to join our team. As a Front End Supervisor, you will play a crucial role in ensuring efficient and smooth operations at the checkout counters. Your attention to detail, leadership skills, and dedication to providing excellent customer service will make you an integral part of our store's success. If you are a team player with a passion for retail and a drive to exceed customer expectations, we would love to have you join our team.

1. Oversee the daily operations of the front end of the store, including managing checkout counters, customer flow, and queuing systems.
2. Train and supervise front end team members, including cashiers and customer service associates, to ensure they provide prompt and friendly service to customers.
3. Monitor and maintain checkout equipment, such as cash registers and credit card machines, to ensure they are functioning properly and troubleshoot any issues that arise.
4. Ensure accuracy in cash handling and reconciliation of daily transactions.
5. Create and implement efficient processes and procedures for front end operations, such as opening and closing procedures, to maximize productivity and minimize wait times for customers.
6. Ensure compliance with company policies and procedures, as well as safety and security measures, to protect the store's assets and provide a safe environment for customers and team members.
7. Address and resolve customer complaints or issues in a timely and professional manner.
8. Collaborate with other department supervisors and store management to maintain store cleanliness, organization, and stock levels.
9. Monitor and maintain inventory levels of front end supplies, such as bags and receipt paper, and place orders as needed.
10. Motivate and inspire team members to provide exceptional customer service and strive for continuous improvement.
11. Conduct performance evaluations and provide feedback and coaching to team members to promote growth and development.
12. Stay updated on company promotions, policies, and procedures to effectively communicate them to customers and team members.
13. Act as a role model by demonstrating excellent customer service and professionalism at all times.
14. Assist with other tasks and projects as needed to support the overall success of the store.

According to JobzMall, the average salary range for a Retail Front End Supervisor in San Bernardino, CA, USA is approximately $35,000 to $45,000 per year. This may vary depending on the specific company, experience level, and location within the city.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.