Operations Service Manager

As the Operations Service Manager at Burlington Stores, you'll be responsible for leading and managing the operations team to ensure service excellence for our customers. You'll be a key member of the Burlington Stores family, and have a direct impact on providing an outstanding shopping experience to our customers. To be successful in this role, you'll need to have strong interpersonal skills, a problem solving attitude, and a passion for customer service. You should also have experience managing a team, as well as knowledge of store operations and customer service principles. If you’re an experienced and passionate leader with a commitment to customer service excellence, we’d love to hear from you!

Responsibilities:

1. Lead and manage the operations team to ensure excellent customer service is provided.
2. Develop and implement strategies to improve customer service quality.
3. Foster a positive team culture and ensure team members are motivated and engaged.
4. Develop strong relationships with external partners and customers.
5. Monitor customer service metrics and develop improvement plans.
6. Ensure compliance with company policies and procedures.
7. Provide feedback and coaching to team members on customer service issues.
8. Utilize problem-solving skills to resolve customer service issues.
9. Monitor customer service trends to identify areas of improvement.
10. Maintain a comprehensive understanding of store operations and customer service principles.

According to JobzMall, the average salary range for a Operations Service Manager in Waco, TX, USA is $61,000 to $85,000 per year. This range is based on the size of the company, experience, and other factors.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.