Operations Service Manager

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, Burlington Stores is looking for you! We are currently seeking an Operations Service Manager to join our team and oversee the delivery of top-notch service to our customers. As the Operations Service Manager, you will be responsible for managing and developing a team of service professionals, ensuring operational efficiency, and maintaining the overall customer experience. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a strong attention to detail. If you are ready for a new challenge and have the qualifications we are looking for, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategies to enhance the overall customer experience and satisfaction.
2. Manage a team of service professionals, including hiring, training, and performance evaluations.
3. Monitor and maintain operational efficiency, ensuring all tasks and processes are completed accurately and in a timely manner.
4. Collaborate with other department managers to ensure seamless operations and a cohesive customer experience.
5. Handle escalated customer service issues and provide resolutions in a timely and professional manner.
6. Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes.
7. Develop and maintain relationships with vendors and suppliers to ensure timely and accurate delivery of products and services.
8. Create and implement training programs to ensure all team members are equipped with the necessary skills to provide exceptional customer service.
9. Develop and maintain operational policies and procedures to ensure consistency and efficiency.
10. Conduct regular audits and evaluations to ensure compliance with company standards and procedures.
11. Stay up-to-date with industry trends and best practices to continuously improve operations and customer service.
12. Foster a positive and professional work environment for team members, promoting teamwork and collaboration.
13. Manage and allocate resources effectively to meet operational goals and objectives.
14. Collaborate with store management to develop and implement sales and marketing strategies to drive customer traffic and sales.
15. Communicate effectively with all levels of the organization, providing updates and reports on operational performance.

According to JobzMall, the average salary range for a Operations Service Manager in Lansing, MI, USA is between $50,000-$80,000 per year. However, factors such as experience, education, and the size and industry of the company can affect the specific salary for this role.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.