Operations Service Manager
Welcome to Burlington Stores, where we believe in providing our customers with the best shopping experience possible. We are currently seeking a highly organized and customer-focused Operations Service Manager to join our team. This role is crucial in ensuring the smooth operations and efficient service of our stores. If you have a strong background in retail operations and a passion for delivering exceptional service, we want to hear from you!
- Oversee and manage all aspects of store operations, including inventory management, scheduling, and customer service.
- Develop and maintain efficient processes and procedures to ensure smooth store operations and excellent customer service.
- Train and supervise store staff to ensure they are providing exceptional service to our customers.
- Monitor and analyze store performance metrics to identify areas for improvement and implement necessary changes.
- Work closely with the store manager to develop and implement strategies to increase sales and improve overall store performance.
- Ensure compliance with all company policies and procedures, as well as local and federal regulations.
- Manage and maintain inventory levels to ensure adequate stock and minimize loss and waste.
- Collaborate with other departments, such as merchandising and marketing, to ensure cohesive and effective store operations.
- Address and resolve any customer complaints or issues in a timely and professional manner.
- Stay up-to-date with industry trends and best practices to continuously improve store operations and customer service.
- Communicate regularly with upper management to report on store performance and provide recommendations for improvement.
- Maintain a positive and customer-focused attitude at all times, leading by example for the rest of the store team.
Experience In Managing And Supervising A Team: The Operations Service Manager At Burlington Stores Must Have Prior Experience In Managing And Leading A Team, As They Will Be Responsible For Overseeing The Work Of Multiple Employees And Ensuring Efficient Operations.
Strong Customer Service Skills: As The Operations Service Manager, One Of The Main Responsibilities Is To Ensure A Positive Customer Experience. Therefore, Strong Customer Service Skills, Such As Effective Communication And Problem-Solving, Are Essential For This Role.
Knowledge Of Retail Operations: The Ideal Candidate For This Position Should Have A Thorough Understanding Of Retail Operations, Including Inventory Management, Store Layout, And Merchandise Flow. This Knowledge Will Help In Effectively Managing The Store's Operations And Meeting Sales Targets.
Detail-Oriented And Organized: The Operations Service Manager Is Responsible For Overseeing Various Operational Tasks, Such As Scheduling, Inventory Management, And Store Maintenance. Therefore, Attention To Detail And Strong Organizational Skills Are Crucial For This Role To Ensure Smooth And Efficient Operations.
Ability To Analyze And Improve Processes: The Operations Service Manager Should Possess The Ability To Analyze Current Processes And Identify Areas For Improvement. This May Include Implementing New Procedures, Streamlining Existing Processes, And Identifying Cost-Saving Measures To Increase Efficiency And Productivity.
Process Improvement
Data Analysis
Supply Chain Management
Time Management
Quality
Team Management
Conflict Resolution
Inventory Control
customer service
Project coordination
Budget planning
Performance evaluation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Attention to detail
Creative Thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Operations Service Manager in Raleigh, NC, USA is $78,500 - $105,000 per year. However, this can vary depending on factors such as experience, company size, and industry. It is important to note that salaries can also be influenced by bonuses, commissions, and other benefits. Additionally, the cost of living in Raleigh may impact the overall salary range.
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Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.
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