Operations Service Manager

As an Operations Service Manager at Burlington Stores, you'll have an exciting opportunity to lead and oversee store operations. You'll ensure that our stores run smoothly and efficiently, while providing excellent customer service. You'll be a part of a fast-paced, dynamic team of managers and employees that are dedicated to delivering exceptional experiences for our customers. To be successful in this role, you'll need to have strong leadership and organizational skills, as well as a commitment to providing outstanding customer service. You'll also need to be able to think on your feet and remain calm in a high-pressure environment. Additionally, you must have a minimum of three years' experience in retail operations management and be well-versed in business procedures and processes. If you have a passion for leading a team and helping customers have a great experience, we would love to hear from you!

Responsibilities:

1. Lead and oversee store operations to ensure stores run smoothly and efficiently.
2. Provide excellent customer service and ensure customer satisfaction.
3. Manage a fast-paced, dynamic team of managers and employees.
4. Utilize strong leadership and organizational skills.
5. Remain calm in high-pressure situations.
6. Maintain knowledge of business procedures and processes.
7. Develop strategies to improve customer service, store operations, and team performance.
8. Ensure compliance with company policies and procedures.
9. Monitor store performance and ensure goals are met.
10. Resolve customer complaints and inquiries in a timely manner.

According to JobzMall, the average salary range for a Operations Service Manager in Chicago, IL, USA is between $62,000 and $87,000 per year. This range can vary depending on the company, industry, and the individual's experience and qualifications.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.