Operations Service Manager

As the Operations Service Manager at Burlington Stores, you will be responsible for ensuring that the store runs efficiently and smoothly. You will manage the store's operational processes, including scheduling, inventory control, and customer service. You will also be responsible for handling customer problems and complaints.We are looking for someone who is highly organized and detail-oriented, with a proven track record of success in a similar role. You must have excellent communication and problem-solving skills, as well as a strong customer service orientation. The ideal candidate will be self-motivated and able to work independently and as part of a team.If you have a passion for managing store operations and providing excellent customer service, then we would love to hear from you. The position offers a competitive salary and benefits package.

Responsibilities:

1. Create and maintain operational processes to ensure the store runs efficiently and smoothly.
2. Manage daily store operations, including staff scheduling, inventory control, and customer service.
3. Handle customer complaints and problems in a timely and professional manner.
4. Provide excellent customer service, ensuring customer needs are met in a satisfactory manner.
5. Maintain accurate records and reports for store operations.
6. Monitor store performance and suggest improvements to increase efficiency.
7. Oversee staff performance and provide training and mentoring as needed.
8. Develop and implement strategies to improve customer service and store operations.
9. Foster a positive work environment and motivate staff to reach their goals.
10. Respond to inquiries from management regarding store operations.

According to JobzMall, the average salary range for a Operations Service Manager in Philadelphia, PA, USA is $46,415 - $84,348 per year. It should be noted that salary ranges can vary greatly depending on a variety of factors such as experience, qualifications, and industry.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.