Customer Service Lead

Welcome to Burlington Stores – a place where fashion meets value! We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. If you have a passion for providing exceptional service and leading a team to success, this could be the perfect job for you. As a Customer Service Lead, you will play a crucial role in ensuring that our customers have a positive shopping experience and that our team members are equipped to deliver top-notch service. We are looking for someone who is dedicated, organized, and possesses excellent communication skills. If you thrive in a fast-paced environment and enjoy working with people, we encourage you to apply for this exciting opportunity!

1. Provide exceptional customer service by greeting and assisting customers, addressing any concerns or inquiries, and ensuring a positive shopping experience.
2. Train and supervise a team of customer service representatives, setting performance expectations and providing ongoing coaching and feedback.
3. Monitor and maintain customer service standards, ensuring that all team members are following company policies and procedures.
4. Handle escalated customer issues and complaints, finding effective solutions and ensuring customer satisfaction.
5. Assist in the hiring and onboarding process for new customer service team members.
6. Maintain a clean and organized customer service area, ensuring a professional and welcoming environment for both customers and team members.
7. Collaborate with other departments, such as sales and inventory, to ensure a seamless and efficient customer experience.
8. Utilize company systems and technology to manage customer interactions, track customer feedback, and analyze customer trends.
9. Stay updated on company products and services to provide accurate and timely information to customers.
10. Communicate effectively with team members and management to address any challenges or opportunities for improvement.
11. Participate in team meetings and training sessions to stay informed about company updates and provide input for process improvements.
12. Lead by example, demonstrating a positive attitude, strong work ethic, and commitment to providing exceptional service.

According to JobzMall, the average salary range for a Customer Service Lead in Bronx, NY, USA is between $35,000 and $55,000 per year. This range can vary depending on the company, level of experience, and skills of the individual. Some companies may offer additional benefits and bonuses as part of the compensation package.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.