Customer Service Lead - Part-Time

Welcome to Burlington Stores, where we believe in providing our customers with an exceptional shopping experience every time they visit. As a Customer Service Lead, you will play a crucial role in ensuring that our customers receive top-notch service and leave our store satisfied. We are looking for a part-time team member who is passionate about delivering exceptional customer service and is a natural leader. If you have a positive attitude, excellent communication skills, and a strong understanding of customer needs, we want you to join our team!

1. Greet and welcome customers as they enter the store, creating a friendly and inviting atmosphere.
2. Provide exceptional customer service by answering questions, addressing concerns, and resolving any issues that may arise.
3. Lead by example and set a high standard for customer service for other team members to follow.
4. Train and mentor new team members on customer service standards and practices.
5. Ensure that all team members are knowledgeable about products, promotions, and store policies to effectively assist customers.
6. Monitor customer interactions and provide feedback to team members on areas for improvement.
7. Handle escalated customer complaints and find appropriate solutions to resolve them.
8. Maintain a clean and organized store layout to enhance the customer's shopping experience.
9. Act as a liaison between customers and management, communicating any customer feedback or suggestions.
10. Assist in implementing new customer service initiatives to improve the overall shopping experience.
11. Collaborate with other team members to create a positive and cohesive work environment.
12. Stay updated on industry trends and customer service best practices to continuously improve the customer experience.
13. Ensure that all customer service policies and procedures are followed by team members.
14. Handle cash and credit transactions accurately and efficiently.
15. Maintain a positive and professional attitude at all times, representing the company in a positive manner.

According to JobzMall, the average salary range for a Customer Service Lead - Part-Time in Omaha, NE, USA is between $16.00 - $20.00 per hour.

This salary range may vary depending on the specific company, job responsibilities, and level of experience. Some companies may also offer additional benefits such as bonuses or commission.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.