Customer Service Lead - Part-Time

At Burlington Stores, we believe that providing exceptional customer service is the key to our success. That's why we are currently seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Lead. As the first point of contact for our valued customers, you will play a crucial role in ensuring their shopping experience is nothing short of excellent. If you are a natural leader with a passion for delivering top-notch service, we would love to hear from you!

1. Provide exceptional customer service: The primary responsibility of a Part-Time Customer Service Lead at Burlington Stores is to provide outstanding customer service to all customers.
2. Serve as a first point of contact: As a Part-Time Customer Service Lead, you will be responsible for being the first point of contact for all customers, whether in person, over the phone, or through email.
3. Ensure customer satisfaction: It is the responsibility of the Part-Time Customer Service Lead to ensure that all customers leave the store satisfied with their experience.
4. Lead and motivate the team: The Customer Service Lead will be responsible for leading and motivating the customer service team, ensuring that they are providing exceptional service at all times.
5. Train and onboard new employees: The Part-Time Customer Service Lead will be responsible for training and onboarding new customer service employees, ensuring they are equipped with the necessary skills to provide excellent service.
6. Handle customer inquiries and complaints: It is the responsibility of the Customer Service Lead to handle any customer inquiries or complaints in a professional and timely manner, resolving issues to the customer's satisfaction.
7. Monitor and maintain customer service standards: The Customer Service Lead will be responsible for monitoring and maintaining customer service standards, ensuring that they are met by all team members.
8. Coordinate with other departments: The Customer Service Lead will work closely with other departments to ensure a seamless customer experience, such as coordinating with the sales team to resolve product issues.
9. Implement customer service strategies: The Part-Time Customer Service Lead will assist in developing and implementing customer service strategies to improve the overall customer experience.
10. Act as a role model: As a leader in customer service, the Part-Time Customer Service Lead will act as a role model for the team, showcasing exceptional customer service skills and setting a high standard for others to follow.

According to JobzMall, the average salary range for a Customer Service Lead - Part-Time in Puerto Rico is between $9 and $12 per hour. However, this can vary depending on the company, experience level, and specific job responsibilities. Some companies may also offer additional benefits such as bonuses or commission.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.