Customer Service Lead - Part-Time

Do you thrive in a fast-paced and dynamic environment? Are you a natural problem-solver with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you! Burlington Stores is seeking a highly motivated and dedicated individual to join our team as a Part-Time Customer Service Lead. As the lead of our customer service team, you will play a crucial role in ensuring that our customers have a positive shopping experience. You will have the opportunity to utilize your strong communication and leadership skills to coach and support our team members while also providing top-notch customer service. If you have a proven track record of delivering outstanding customer service and possess the necessary qualifications, we encourage you to apply for this position. Join us at Burlington Stores and be a part of a team that is committed to making a difference in the lives of our customers.

1. Lead and manage a team of customer service representatives to ensure exceptional customer service is consistently provided.
2. Train and coach team members on effective customer service techniques and company policies.
3. Foster a positive and collaborative team environment to promote productivity and employee satisfaction.
4. Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
5. Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
6. Maintain a deep understanding of company products, services, and policies to effectively assist customers and team members.
7. Collaborate with other departments to address customer service issues and improve overall customer experience.
8. Create and maintain customer service performance metrics and report findings to management.
9. Assist in hiring and onboarding new team members to ensure a strong, cohesive team.
10. Continuously seek opportunities to improve customer service processes and procedures.
11. Represent the company in a professional and positive manner at all times.
12. Stay up-to-date with industry trends and best practices in customer service.
13. Adhere to company standards and procedures, including confidentiality and security protocols.
14. Act as a role model and mentor for team members, promoting a high level of customer service standards.
15. Collaborate with management to develop and implement strategies to increase customer satisfaction and loyalty.

According to JobzMall, the average salary range for a Customer Service Lead - Part-Time in Tucson, AZ, USA is $27,000 - $35,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. It is always best to research and compare salaries at different companies to get a better understanding of the market rate for this position.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.