Customer Service Lead

Welcome to Burlington Stores, a leading retailer in the fashion industry! We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. In this role, you will have the opportunity to lead a team of dedicated customer service associates and ensure that our customers receive an exceptional shopping experience. We are looking for someone with strong leadership skills, a passion for providing excellent customer service, and a positive attitude. If you are a team player who thrives in a fast-paced environment, we would love to hear from you!

1. Provide exceptional customer service to all Burlington Stores customers.
2. Lead and manage a team of customer service associates, providing guidance, training, and support as needed.
3. Ensure that all customer inquiries, concerns, and complaints are addressed in a timely and satisfactory manner.
4. Maintain a positive and welcoming atmosphere in the store, greeting customers and assisting with their shopping needs.
5. Serve as a role model for the customer service team, demonstrating excellent communication, problem-solving, and conflict resolution skills.
6. Train new customer service associates on company policies, procedures, and customer service standards.
7. Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to enhance the overall customer experience.
8. Collaborate with other store leaders to maintain a cohesive and coordinated approach to customer service.
9. Handle escalated customer issues and provide solutions to ensure customer satisfaction.
10. Stay up-to-date on product knowledge, promotions, and company initiatives to effectively communicate with customers.
11. Ensure compliance with company policies and procedures, including cash handling and loss prevention protocols.
12. Participate in store meetings and trainings to stay informed of company updates and best practices.
13. Foster a positive and inclusive work environment for all team members.
14. Maintain a clean and organized work area to ensure a pleasant shopping experience for customers.
15. Continuously strive to exceed customer expectations and drive sales through exceptional customer service.

According to JobzMall, the average salary range for a Customer Service Lead in Grandview, MO, USA is $38,000 to $45,000 per year. However, this can vary depending on factors such as the company, industry, and level of experience of the individual. It is important to note that salary ranges can also differ based on geographic location and cost of living.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.