Customer Service Lead
Welcome to Burlington Stores, where we believe in providing our customers with exceptional service and quality products at unbeatable prices. As a Customer Service Lead, you will play a crucial role in ensuring that our customers have a positive and memorable shopping experience. We are looking for a driven and passionate individual who is committed to delivering excellent customer service and leading a team to success. If you have a strong background in customer service and leadership, we want to hear from you!
- Lead and manage a team of customer service associates to provide exceptional service to all customers.
- Develop and implement strategies to improve the overall customer experience and increase customer satisfaction.
- Train and mentor new team members on company policies, procedures, and customer service standards.
- Handle escalated customer inquiries and complaints in a timely and professional manner.
- Monitor and analyze customer service metrics to identify areas for improvement and implement necessary changes.
- Create and maintain a positive and welcoming atmosphere for customers and team members.
- Collaborate with other departments to ensure a seamless and efficient customer experience.
- Stay up-to-date on product knowledge and company promotions to effectively assist customers.
- Conduct regular meetings with the team to provide feedback, coaching, and recognition.
- Maintain a clean and organized work environment to enhance the overall shopping experience for customers.
Strong Leadership Skills: A Customer Service Lead Should Have Experience In Leading And Managing A Team, As Well As The Ability To Motivate And Guide Team Members Towards Achieving Goals.
Excellent Communication Skills: The Role Of A Customer Service Lead Requires Constant Communication With Customers, Team Members, And Other Departments Within The Company. Effective Communication Skills, Both Verbal And Written, Are Crucial For Success In This Position.
Customer Service Experience: Prior Experience In A Customer Service Role Is Essential For A Customer Service Lead. This Ensures That The Candidate Has A Thorough Understanding Of Customer Service Practices And Can Effectively Handle Customer Inquiries And Complaints.
Problem-Solving Abilities: As A Customer Service Lead, One Should Have Strong Problem-Solving Skills To Handle Any Customer Issues That May Arise. This Includes The Ability To Think On Their Feet, Make Quick Decisions, And Find Creative Solutions To Problems.
Knowledge Of Retail Operations: A Customer Service Lead Should Have A Good Understanding Of Retail Operations, Including Inventory Management, Store Policies, And Procedures. This Knowledge Will Help Them Effectively Manage Customer Service Operations Within The Store And Ensure A Positive Shopping Experience For Customers.
Communication
Sales
Time Management
Product knowledge
Attention to detail
Leadership
Conflict Resolution
Teamwork
customer satisfaction
Problem-Solving
Adaptability
Multi-tasking
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Lead in Pembroke Pines, FL, USA is between $40,000 and $50,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual.
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Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.
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