Customer Service Lead

Are you passionate about providing exceptional customer service and leading a team to success? If so, Burlington Stores is looking for a Customer Service Lead to join our dynamic and fast-paced environment. As a Customer Service Lead, you will play a crucial role in ensuring our customers have a positive shopping experience by leading and supporting a team of customer service associates. We are seeking a highly motivated individual with excellent communication skills, a strong attention to detail, and a proven track record of providing exceptional customer service. If this sounds like you, we would love to hear from you!

1. Provide exceptional customer service: The Customer Service Lead will be responsible for ensuring that all customers have a positive shopping experience by providing excellent service and addressing any issues or concerns that may arise.
2. Lead and support a team: This role requires the ability to effectively lead and motivate a team of customer service associates, providing guidance and support to ensure they are meeting their goals and delivering excellent service.
3. Maintain a dynamic and fast-paced environment: The Customer Service Lead will be responsible for maintaining a fast-paced and dynamic work environment, ensuring that all team members are working efficiently and effectively to meet the needs of our customers.
4. Communicate effectively: Strong communication skills are crucial for this role, as the Customer Service Lead will be responsible for communicating with both customers and team members to address any issues or concerns and provide guidance and support.
5. Attention to detail: The Customer Service Lead must have a strong attention to detail to ensure all customer inquiries and issues are addressed accurately and efficiently.
6. Drive team success: The Customer Service Lead will be responsible for driving team success by setting goals, providing feedback, and identifying areas for improvement to ensure our team is delivering exceptional service and meeting customer needs.
7. Uphold company standards: The Customer Service Lead will be responsible for upholding company standards and policies, ensuring that all team members are following company guidelines and providing excellent service to customers.
8. Handle escalations and difficult situations: The Customer Service Lead will be the point of contact for escalated customer inquiries and difficult situations, and will be responsible for finding resolutions and maintaining a positive customer experience.
9. Train and onboard new team members: This role may involve training and onboarding new team members, ensuring they understand company policies and procedures and are able to deliver exceptional service to customers.
10. Continuously improve customer service processes: The Customer Service Lead will be responsible for identifying areas for improvement in customer service processes and implementing changes to enhance the overall customer experience.

According to JobzMall, the average salary range for a Customer Service Lead in Freeport, NY, USA is between $35,000-$55,000 per year. However, this can vary depending on factors such as the size and industry of the company, the candidate's level of experience and skills, and the location of the position.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.