Customer Service Lead
Welcome to Burlington Stores, where we value exceptional customer service above all else. We are currently seeking a highly motivated and experienced Customer Service Lead to join our team. As a Customer Service Lead, you will play a crucial role in ensuring our customers have an outstanding shopping experience. Your positive attitude, strong leadership skills, and passion for customer satisfaction will be essential in leading our team to success. If you have a proven track record of providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.
- Lead and mentor a team of customer service associates to provide exceptional service to all customers.
- Create and maintain a positive and welcoming atmosphere for customers.
- Train new customer service associates on company policies and procedures.
- Set and maintain high standards for customer service, ensuring that all customers are treated with respect and their needs are met.
- Handle escalated customer inquiries and complaints in a timely and professional manner.
- Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
- Collaborate with other departments, such as sales and merchandising, to ensure a seamless customer experience.
- Communicate effectively with customers and team members, both verbally and in writing.
- Stay updated on product knowledge and promotions to provide accurate and helpful information to customers.
- Lead by example, demonstrating exceptional customer service skills and maintaining a positive attitude at all times.
Strong Leadership Skills: A Successful Customer Service Lead Should Have Experience Leading And Motivating A Team Of Customer Service Representatives. This Includes The Ability To Delegate Tasks, Provide Feedback, And Resolve Conflicts.
Excellent Communication Skills: This Role Requires Frequent Communication With Customers, Team Members, And Other Departments Within The Company. A Customer Service Lead Should Have Exceptional Verbal And Written Communication Skills, As Well As Active Listening Skills.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For A Customer Service Lead. This Includes A Strong Understanding Of Customer Service Principles And The Ability To Handle Difficult Customer Situations With Professionalism And Empathy.
Problem-Solving Abilities: A Customer Service Lead Should Be Able To Think Critically And Make Quick And Effective Decisions In High-Pressure Situations. This Includes Identifying And Resolving Customer Complaints, As Well As Finding Solutions To Improve The Overall Customer Experience.
Knowledge Of Retail Industry: A Strong Understanding Of The Retail Industry And Its Trends Is Important For A Customer Service Lead. This Includes Knowledge Of Store Policies, Procedures, And Products, As Well As An Understanding Of The Competitive Landscape And Customer Preferences.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Leadership
Conflict Resolution
Teamwork
customer satisfaction
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Lead in Columbus, OH, USA is $40,000-$60,000 per year. However, this can vary depending on factors such as the company size, industry, and level of experience.
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Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.
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