Customer Service Lead

Welcome to Burlington Stores! We are seeking a passionate and proactive Customer Service Lead to join our team and lead the charge in providing exceptional customer service. In this role, you will be responsible for overseeing and mentoring a team of customer service associates, ensuring that our customers receive the best shopping experience possible. We are looking for someone with a strong understanding of customer service principles, excellent communication skills, and a natural ability to lead and motivate others. If you are a positive and customer-focused individual with a desire to make a difference, we would love to hear from you!

1. Lead and mentor a team of customer service associates to provide exceptional customer service.
2. Ensure that all customer service associates are trained on company policies and procedures.
3. Set clear expectations for customer service standards and hold team accountable for meeting them.
4. Monitor and evaluate team performance, providing feedback and coaching as needed.
5. Handle escalated customer inquiries and complaints, finding positive resolutions.
6. Communicate effectively with customers and team members, both verbally and in writing.
7. Maintain a positive and professional demeanor at all times, setting a good example for the team.
8. Collaborate with other departments to improve overall customer experience.
9. Stay up-to-date on product knowledge and company promotions to better assist customers.
10. Identify and implement process improvements to enhance customer service efficiency.
11. Monitor customer service metrics and report on team performance to management.
12. Foster a positive and inclusive work environment for the team.
13. Conduct regular meetings and trainings to ensure team is up-to-date on best practices and procedures.
14. Act as a role model for customer service excellence and inspire team members to do the same.
15. Continuously strive to improve customer satisfaction and loyalty.

According to JobzMall, the average salary range for a Customer Service Lead in Detroit, MI, USA is $33,000 - $49,000 per year. However, this can vary depending on factors such as experience, specific job duties, and the company or industry the lead is working in. Some customer service leads may also receive bonuses or commission in addition to their base salary.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.