Customer Service Lead

Welcome to Burlington Stores, where our commitment to providing exceptional customer service is at the heart of everything we do. We are currently seeking a dedicated and experienced Customer Service Lead to join our team and help us continue to deliver top-notch service to our customers. If you are a natural leader with a passion for delivering excellent customer experiences, then we want to hear from you! In this role, you will have the opportunity to use your strong communication and problem-solving skills to lead a team of customer service associates and ensure that our customers have a positive and memorable shopping experience. Join us and be a part of a dynamic and growing company that values its employees and their contributions.

1. Lead a team of customer service associates to ensure exceptional customer service is provided at all times.
2. Train and mentor new team members on company policies, procedures, and customer service standards.
3. Monitor and evaluate team performance, providing feedback and coaching as needed.
4. Resolve customer escalations and complaints in a timely and effective manner.
5. Collaborate with other departments to improve overall customer experience.
6. Maintain a positive and professional demeanor at all times, serving as a role model for the team.
7. Create and implement strategies to improve customer service processes and procedures.
8. Maintain a thorough understanding of company products, policies, and promotions to effectively assist customers and train team members.
9. Keep abreast of industry trends and best practices in customer service.
10. Ensure compliance with all company policies, procedures, and regulations.
11. Assist in scheduling and managing team member shifts and breaks.
12. Foster a positive and inclusive work environment, promoting teamwork and collaboration.
13. Handle cash and financial transactions accurately and with integrity.
14. Participate in company meetings and provide input on customer service initiatives.
15. Continuously seek opportunities to improve the customer service experience and promote customer loyalty.

According to JobzMall, the average salary range for a Customer Service Lead in Charlotte, NC, USA is between $35,000 and $50,000 per year. However, this can vary depending on factors such as the specific company, industry, and level of experience of the individual. It is important to note that salaries may also include additional benefits such as bonuses, commissions, and healthcare coverage. To get a more specific salary estimate, it is best to research the specific company and job listing in question.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.