Customer Service Lead

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment and enjoy developing and mentoring a team? If so, we have an exciting opportunity for you to join our team as a Customer Service Lead at Burlington Stores! In this role, you will be responsible for leading a team of customer service associates, ensuring that our customers receive top-notch service at all times. We are looking for someone who is driven, personable, and has a strong background in customer service and retail operations. If this sounds like you, we would love to hear from you. Join us in our mission to provide our customers with an unbeatable shopping experience!

1. Lead a team of customer service associates to provide exceptional customer service at all times.
2. Develop and implement training programs to ensure all team members are equipped with the necessary skills and knowledge to provide excellent service.
3. Monitor and evaluate customer service performance, providing coaching and feedback to team members as needed.
4. Create and maintain a positive and welcoming atmosphere for customers and team members.
5. Collaborate with other store leaders to ensure consistent and efficient operations.
6. Handle escalated customer service issues and find effective solutions to resolve them.
7. Train and mentor new team members to ensure they understand and uphold the company's customer service standards.
8. Keep up-to-date with product knowledge, promotions, and policies to effectively assist customers and address any inquiries.
9. Oversee scheduling and staffing to ensure adequate coverage for peak business hours.
10. Monitor and track customer feedback and implement improvements to enhance the overall customer experience.
11. Serve as a role model for the team, demonstrating excellent customer service skills and promoting a customer-centric culture.
12. Assist in the implementation of new customer service initiatives and strategies.
13. Handle administrative tasks such as inventory management, cash handling, and store opening/closing procedures.
14. Continuously seek opportunities for personal and team development to improve customer service skills and knowledge.
15. Uphold company policies and procedures, ensuring compliance with all regulations and laws.

According to JobzMall, the average salary range for a Customer Service Lead in Edgewater, NJ 07020, USA is $45,000-$55,000 per year. However, this can vary depending on factors such as experience, skills, and company size.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.