Customer Service Lead

Are you a customer service superstar with a passion for leading and developing teams? Do you thrive in a fast-paced, dynamic retail environment? If so, Burlington Stores is looking for you to join our team as a Customer Service Lead!In this role, you will have the opportunity to showcase your exceptional customer service skills while also taking on a leadership role in our store. We are seeking a motivated and enthusiastic individual who is dedicated to delivering an exceptional shopping experience for our customers.If you have experience in customer service and a proven track record of successfully leading and mentoring a team, we want to hear from you! Join us at Burlington Stores and be a part of a company that values its employees and provides opportunities for growth and development.

1. Lead and motivate a team of customer service associates to provide exceptional customer service experience.
2. Train and develop team members on customer service standards and best practices.
3. Monitor and assess team performance and provide feedback and coaching to improve customer service skills.
4. Serve as a role model for customer service excellence and uphold company values and policies.
5. Handle escalated customer inquiries and complaints and ensure they are resolved in a timely and satisfactory manner.
6. Collaborate with store management to develop strategies to improve customer service and enhance the overall shopping experience.
7. Assist in creating and implementing customer service policies and procedures.
8. Maintain a positive and professional demeanor at all times while interacting with customers and team members.
9. Ensure the store is well-staffed and properly trained to handle high volume of customers.
10. Stay updated on product knowledge and promotions to provide accurate information to customers and team members.
11. Monitor and maintain customer service and satisfaction metrics and report to upper management.
12. Attend meetings and training sessions to continuously improve customer service skills and stay updated on company policies and procedures.
13. Handle customer service related administrative tasks and maintain accurate records.
14. Work collaboratively with other departments to resolve customer service issues and improve processes.
15. Identify and implement opportunities for process improvements to enhance efficiency and customer satisfaction.

According to JobzMall, the average salary range for a Customer Service Lead in San Antonio, TX, USA is between $45,000 to $55,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.