Customer Service Lead

Hello there!Are you a customer service superstar with a passion for leading and developing a team? Burlington Stores is currently seeking a dynamic and motivated individual to join our team as a Customer Service Lead. In this role, you will have the opportunity to use your exceptional communication and leadership skills to ensure that our customers receive top-notch service and our team members are set up for success. If you are a natural problem-solver, collaborative team player, and have a strong attention to detail, we want to hear from you! Keep reading for more information on the qualifications and responsibilities for this exciting role.

1. Provide exceptional customer service to ensure customer satisfaction and retention.
2. Lead and develop a team of customer service representatives to achieve performance goals and provide excellent service.
3. Train and onboard new team members, ensuring they are knowledgeable about company policies and procedures.
4. Monitor and evaluate team performance, providing feedback and coaching as needed.
5. Serve as a point of contact for escalated customer issues and provide solutions to resolve them.
6. Collaborate with other departments, such as sales and operations, to ensure smooth and efficient customer service processes.
7. Maintain a high level of product knowledge to assist customers with inquiries and purchases.
8. Implement and maintain customer service standards and procedures to improve overall customer experience.
9. Analyze customer service data and identify areas for improvement and implement strategies to address them.
10. Conduct regular team meetings and communicate important updates and changes to team members.
11. Ensure compliance with company policies and procedures, including safety and security protocols.
12. Stay up-to-date with industry trends and customer service best practices to continuously improve service delivery.
13. Handle customer complaints and provide timely and effective resolutions.
14. Assist in scheduling and assigning tasks to team members to ensure adequate coverage and efficient operations.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Customer Service Lead in Miami, FL, USA is $35,000 to $50,000 per year. This can vary depending on factors such as the industry, company size, and years of experience. Customer Service Leads in Miami may also receive additional benefits such as bonuses, commissions, and healthcare benefits.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.