Customer Service Lead
Welcome to Burlington Stores, where we value exceptional customer service above all else. We are currently seeking a passionate and experienced Customer Service Lead to join our team and elevate our customer service experience to new heights. As the Customer Service Lead, you will be responsible for leading a team of dedicated associates in providing outstanding service to our valued customers. If you have a strong background in customer service, excellent communication skills, and a desire to make a positive impact, we want to hear from you!
- Lead a team of customer service associates to ensure a high level of service is provided to all customers.
- Set and maintain high standards for customer service and ensure they are consistently met.
- Train and coach customer service associates on effective customer service techniques and best practices.
- Monitor and evaluate the performance of customer service associates, providing feedback and addressing any performance issues.
- Create and implement customer service policies and procedures to ensure a seamless and positive experience for customers.
- Handle escalated customer service issues and find solutions to resolve them in a timely and satisfactory manner.
- Collaborate with other departments to improve overall customer service processes and procedures.
- Conduct regular meetings with the customer service team to discuss goals, provide updates, and address any concerns.
- Stay updated on industry trends and implement new customer service strategies to enhance the customer experience.
- Lead by example and demonstrate exceptional customer service skills to inspire and motivate the team.
Strong Communication Skills: A Customer Service Lead Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers And Team Members.
Leadership Experience: This Role Requires At Least 2 Years Of Experience In A Leadership Position, Demonstrating The Ability To Supervise And Motivate A Team.
Customer Service Experience: Candidates Should Have A Minimum Of 3 Years Of Customer Service Experience, Preferably In A Retail Setting, With A Proven Track Record Of Providing Exceptional Customer Service.
Problem-Solving Skills: A Customer Service Lead Should Be Able To Handle Challenging Customer Situations And Resolve Issues Effectively, Using Critical Thinking And Problem-Solving Skills.
Organizational Skills: This Position Requires Strong Organizational Skills To Manage Multiple Tasks And Priorities, Including Overseeing Customer Service Operations, Scheduling, And Training.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Leadership
Conflict Resolution
Teamwork
Sales Experience
customer satisfaction
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Lead in Freeport, NY, USA is $35,000 to $50,000 per year. This may vary depending on factors such as the company, experience, and location.
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Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.
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