Customer Service Lead
Welcome to Burlington Stores, where we believe in providing exceptional customer service and a positive shopping experience for all our customers. We are currently seeking a dedicated and experienced Customer Service Lead to join our team and help us uphold our commitment to customer satisfaction. As a Customer Service Lead, you will be responsible for leading and coaching a team of customer service associates, ensuring that our customers receive the highest level of service at all times. If you have a passion for providing exceptional customer service and possess strong leadership skills, we want to hear from you!
- Lead and supervise a team of customer service associates to ensure excellent customer service is provided at all times.
- Train and coach associates on customer service best practices and company policies.
- Monitor and evaluate team performance to identify areas for improvement and implement strategies to enhance customer satisfaction.
- Serve as a role model for exceptional customer service by providing support and assistance to customers when needed.
- Handle escalated customer complaints and issues in a timely and professional manner.
- Collaborate with other departments to ensure seamless and efficient customer service processes.
- Create and maintain a positive and welcoming environment for customers and associates.
- Develop and implement customer service protocols and procedures to improve overall efficiency and satisfaction.
- Stay updated on industry trends and customer service best practices to continuously improve the customer experience.
- Maintain accurate records and reports on customer service metrics and provide recommendations for improvement.
Minimum Of 2-3 Years Of Experience In A Customer Service Role, Preferably In A Retail Environment.
Strong Leadership Skills, With The Ability To Effectively Manage And Motivate A Team Of Customer Service Representatives.
Excellent Communication And Interpersonal Skills, With The Ability To Handle Difficult Customer Interactions With Empathy And Professionalism.
Proficient In Handling Customer Inquiries And Complaints, With A Track Record Of Successful Resolution And Customer Satisfaction.
Detail-Oriented And Organized, With The Ability To Prioritize Tasks And Manage Multiple Projects Simultaneously.
Communication
Time Management
Team Management
Product knowledge
Multitasking
Leadership
Conflict Resolution
Organization
Detail-oriented
customer satisfaction
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Lead in Seattle, WA, USA is $42,000 - $60,000 per year. However, this can vary depending on factors such as the size and industry of the company, experience and skills of the individual, and the specific job responsibilities. Some customer service leads may also receive additional benefits and bonuses on top of their base salary.
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Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.
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