Customer Service Lead

Are you a natural problem-solver with a passion for providing exceptional customer service? Look no further! Burlington Stores is seeking a dynamic and experienced individual to join our team as a Customer Service Lead. As the face of our company, you will be responsible for leading a team of customer service associates in delivering an exceptional shopping experience to our valued customers. If you have a positive attitude, excellent communication skills, and a track record of providing top-notch customer service, we want to hear from you! Join our team and be part of a company that values its employees and their contributions.

1. Lead a team of customer service associates in providing exceptional service to customers.
2. Serve as the face of the company and represent our brand to customers.
3. Use problem-solving skills to address any customer concerns or issues in a timely and effective manner.
4. Train and mentor customer service associates on company policies, procedures, and customer service best practices.
5. Monitor and maintain customer service standards to ensure a positive shopping experience for all customers.
6. Handle escalated customer inquiries and complaints, and work towards finding a satisfactory resolution.
7. Communicate with other departments and management to address any customer service related issues or concerns.
8. Keep up-to-date with product knowledge and company promotions to provide accurate information to customers.
9. Handle cash registers and transactions in a professional and accurate manner.
10. Collaborate with other departments to improve overall customer service processes and procedures.
11. Maintain a positive and professional attitude towards customers and fellow team members.
12. Set an example for other team members by consistently providing exceptional customer service.
13. Adhere to company policies and procedures at all times.
14. Assist in scheduling and managing customer service staff to ensure adequate coverage.
15. Continuously strive to improve and enhance the overall customer service experience.

According to JobzMall, the average salary range for a Customer Service Lead in Portland, OR, USA is between $40,000 - $60,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some Customer Service Leads may earn higher salaries if they have additional responsibilities or a higher level of experience in the field.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.