Customer Service Lead

Welcome to Burlington Stores, where we believe that providing exceptional customer service is the foundation of our success. We are currently seeking a dynamic individual to join our team as a Customer Service Lead. As a Customer Service Lead, you will play a crucial role in ensuring our customers have a positive and memorable shopping experience. We are looking for someone who is passionate about delivering excellent customer service, has strong leadership skills, and can thrive in a fast-paced retail environment. If you have a proven track record of providing exceptional customer service and possess the qualifications we are looking for, we invite you to apply for this exciting opportunity.

1. Act as a role model for exceptional customer service by providing friendly and professional assistance to customers in person, over the phone, and through email.
2. Train, mentor, and supervise a team of customer service associates to ensure they are delivering top-notch service to our customers.
3. Develop and implement customer service policies and procedures to ensure consistency and quality in all interactions with customers.
4. Handle escalated customer inquiries and complaints promptly and effectively, striving to find a positive resolution for both the customer and the company.
5. Monitor and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experience.
6. Collaborate with other departments, such as sales and inventory, to ensure a seamless and enjoyable shopping experience for customers.
7. Keep up-to-date with product knowledge, promotions, and company policies to provide accurate information to customers and team members.
8. Maintain a clean and organized work environment, including customer service areas and merchandise displays.
9. Support the achievement of sales goals by actively promoting products and services to customers.
10. Ensure compliance with company guidelines and procedures, including cash handling and inventory management.
11. Participate in team meetings and provide feedback and suggestions to improve customer service processes.
12. Maintain a positive and professional attitude at all times, representing the company's values and brand.
13. Continuously seek opportunities for self-improvement and personal development to enhance leadership and customer service skills.

According to JobzMall, the average salary range for a Customer Service Lead in Jersey City, NJ, USA is between $35,000 to $55,000 per year. This can vary depending on the company, industry, and level of experience. Some Customer Service Leads may also receive additional benefits such as bonuses, commissions, and health insurance.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.