Customer Service Lead

Welcome to Burlington Stores, where we pride ourselves on providing exceptional customer service to our valued shoppers. As a Customer Service Lead, you will play a crucial role in ensuring that our customers have a positive and enjoyable shopping experience. We are seeking a dynamic and enthusiastic individual who is passionate about delivering top-notch service and leading a team to success. If you possess excellent communication skills, a strong customer focus, and proven leadership abilities, we want you to join our team.

1. Provide exceptional customer service to all shoppers, creating a welcoming and positive atmosphere in the store.
2. Lead and manage a team of customer service representatives, providing guidance, support, and training to ensure excellent service standards are maintained.
3. Serve as a role model for the team, demonstrating exemplary customer service skills and promoting a customer-focused mindset.
4. Monitor and assess customer service levels, identifying areas for improvement and implementing strategies to enhance the overall shopping experience.
5. Resolve customer complaints and concerns in a timely and professional manner, striving to achieve customer satisfaction.
6. Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience.
7. Train new hires and conduct ongoing training sessions for existing team members on customer service best practices and company policies.
8. Keep up-to-date with product knowledge and promotions to be able to provide accurate and helpful information to customers.
9. Maintain a positive and productive work environment by fostering teamwork and promoting open communication.
10. Handle cash transactions and assist with other administrative tasks as needed.

According to JobzMall, the average salary range for a Customer Service Lead in Columbus, OH, USA is between $35,000 and $50,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some factors that can affect salary include the size and type of organization, the responsibilities of the role, and the education and skills of the candidate. Overall, customer service leads in Columbus can expect to earn a competitive salary within this range.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.