Customer Service Lead

Are you a natural leader with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you! Burlington Stores is seeking a dynamic and personable individual to join our team as a Customer Service Lead. In this role, you will be responsible for leading and coaching a team of dedicated customer service associates to ensure that every customer has a positive shopping experience. The ideal candidate will have strong leadership skills, excellent communication abilities, and a customer-centric mindset. If you thrive in a fast-paced environment and have a genuine desire to help others, we want to hear from you!

1. Lead and mentor a team of customer service associates to provide exceptional service to all customers.
2. Set a positive example for the team by consistently delivering excellent customer service.
3. Train new team members on company policies and procedures, as well as customer service best practices.
4. Monitor and evaluate the performance of team members, providing feedback and coaching as needed.
5. Ensure that all customer inquiries and concerns are addressed promptly and effectively.
6. Handle escalated customer issues and find solutions to resolve them in a timely manner.
7. Collaborate with other departments to improve overall customer satisfaction.
8. Create and maintain a positive and welcoming atmosphere for customers and employees alike.
9. Develop strategies to improve customer service processes and procedures.
10. Stay updated on product knowledge and store promotions to better assist customers.
11. Assist in scheduling and managing the daily tasks of the customer service team.
12. Communicate any customer service or operational issues to upper management.
13. Maintain a clean and organized work environment to ensure a pleasant shopping experience for customers.
14. Foster a team-oriented and customer-centric mindset within the customer service team.
15. Continuously strive to exceed customer expectations and maintain a high level of customer satisfaction.

According to JobzMall, the average salary range for a Customer Service Lead in San Jose, CA, USA is $41,000 - $62,000 per year. This range may vary depending on the specific company, industry, and level of experience of the individual. Some factors that can affect salary include job responsibilities, skills and qualifications, and the overall demand for customer service leads in the area.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.