Customer Service Lead

Welcome to Burlington Stores, where we believe in providing our customers with exceptional service and a seamless shopping experience. We are currently seeking a highly motivated and experienced Customer Service Lead to join our team. As a Customer Service Lead, you will play a crucial role in ensuring that our customers receive top-notch service and assistance with all of their needs. If you are a self-starter with a passion for customer service and leadership, we would love to hear from you. Join us in our mission to provide our customers with the best shopping experience possible.

1. Greet and welcome customers to the store, providing a warm and friendly atmosphere.
2. Train and lead a team of customer service associates to deliver exceptional service to customers.
3. Monitor and evaluate the performance of customer service associates, providing feedback and coaching as needed.
4. Handle customer inquiries, complaints, and returns in a timely and efficient manner.
5. Assist customers with finding products, answering questions, and providing recommendations.
6. Maintain a positive and professional attitude at all times, even in challenging situations.
7. Strive to exceed customer expectations and resolve any issues to their satisfaction.
8. Collaborate with other departments to ensure a seamless shopping experience for customers.
9. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.
10. Maintain a clean and organized work area to create a welcoming environment for customers.
11. Act as a role model for excellent customer service and uphold the company's standards.
12. Continuously seek opportunities to improve and innovate the customer service experience.
13. Assist in the training and onboarding of new customer service associates.
14. Contribute to the overall success and growth of the store by meeting sales goals and providing exceptional service.
15. Adhere to all company policies and procedures, including safety and security measures.

According to JobzMall, the average salary range for a Customer Service Lead in Dallas, TX, USA is $39,000 - $60,000 per year. This may vary depending on the company, location, and experience of the individual.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.