Customer Service Lead

Are you a customer service superstar with a passion for leading a team? Do you thrive in a fast-paced retail environment? If so, Burlington Stores is looking for you to join our team as a Customer Service Lead! As the face of our company, you will be responsible for providing exceptional customer service and leading a team of dedicated associates to ensure our customers have a positive shopping experience. We are seeking someone with strong leadership skills, excellent communication abilities, and a customer-centric mindset. If you are enthusiastic, motivated, and love working with people, we want to hear from you!

1. Provide exceptional customer service: The Customer Service Lead will be responsible for ensuring that every customer who walks into the store has a positive experience. This includes greeting customers, addressing their needs, and resolving any issues that may arise.
2. Lead a team: The Customer Service Lead will be responsible for overseeing and managing a team of customer service associates. This includes training, mentoring, and providing guidance to ensure that the team is delivering excellent customer service.
3. Create a positive work environment: It is the responsibility of the Customer Service Lead to create a positive work environment for their team. This includes setting a good example, fostering a positive and collaborative team dynamic, and recognizing and rewarding outstanding performance.
4. Handle customer complaints: As the face of the company, the Customer Service Lead will be responsible for handling customer complaints and finding satisfactory resolutions. This may require effectively communicating with customers, listening to their concerns, and finding solutions to their problems.
5. Ensure store policies and procedures are followed: The Customer Service Lead will be responsible for ensuring all store policies and procedures are followed by the team. This includes enforcing company policies, handling returns and exchanges, and maintaining a safe and organized store environment.
6. Monitor customer feedback: The Customer Service Lead will be responsible for monitoring customer feedback and making necessary improvements to enhance the customer experience. This may include gathering customer feedback, analyzing data, and implementing changes to improve customer satisfaction.
7. Communicate effectively: The Customer Service Lead must have excellent communication skills to effectively communicate with customers, associates, and management. This includes relaying information, addressing concerns, and providing updates on store operations.
8. Train and develop associates: The Customer Service Lead will be responsible for training new associates and developing the skills of existing team members. This may include conducting training sessions, providing feedback, and coaching associates to improve their performance.
9. Handle administrative tasks: The Customer Service Lead will be responsible for handling administrative tasks such as scheduling, payroll, and inventory management. They will

According to JobzMall, the average salary range for a Customer Service Lead in Philadelphia, PA, USA is around $45,000-$60,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry the individual is working in. With additional skills and experience, the salary range may increase to $70,000 or more.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.