Burlington Stores

Customer Service Lead

Burlington Stores
Atlanta, GA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you an experienced customer service professional looking to take the next step in your career? Burlington Stores is looking for a Customer Service Lead to join our team! In this role, you will be responsible for providing exemplary customer service to our customers and ensuring a pleasant shopping experience.We are looking for a motivated individual with excellent communication and problem-solving skills. The successful candidate should also possess a positive attitude and a passion for helping others. We require a minimum of three years' experience in a customer service role and a high school diploma or equivalent. If you're ready to take the lead and ensure our customers have a great experience, we want to hear from you!

Responsibilities:

  1. Monitor customer service performance and provide feedback on areas of improvement.
  2. Develop and implement customer service policies and procedures.
  3. Supervise and train customer service staff.
  4. Respond to customer inquiries and complaints in a timely and professional manner.
  5. Ensure customer satisfaction by providing prompt and accurate service.
  6. Analyze customer feedback and suggest improvements.
  7. Keep detailed records of customer interactions and transactions.
  8. Create reports and analyze key performance indicators.
  9. Provide guidance and support to customer service personnel.
  10. Develop customer loyalty programs and promotions.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications

  • Strong Organizational Skills

  • Ability To Multi-Task

  • Excellent Problem-Solving Skills

  • Good Communication Skills

  • Ability To Work Under Pressure

  • Self-Motivated

  • Knowledge Of Burlington Stores Merchandise

  • Prior Customer Service Experience

Required Skills

  • Communication

  • Coaching

  • Leadership

  • Listening

  • Teamwork

  • Empathy

  • Organization

  • Detail-oriented

  • Patience

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Interpersonal

  • Conflict-Resolution

  • Quality-Oriented

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Lead in Atlanta, GA, USA is $38,000 - $60,000 per year. This range is based on extensive research of job postings and wage data from the U.S. Bureau of Labor Statistics. The salary range may vary based on experience, qualifications, and other factors.

Additional Information
Burlington Stores is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 6th, 2023
Apply BeforeJune 9th, 2026
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About Burlington Stores

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.

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