Customer Service Lead

The Customer Service Lead at Burlington Stores is an important role that requires a special set of skills and abilities. We’re looking for a customer service-oriented individual who is passionate about providing an exceptional shopping experience to our customers. The successful candidate will have strong interpersonal and organizational skills, a passion for customer service, and the ability to multi-task and stay organized in a fast-paced environment. If you’re a motivated, customer-focused professional looking to make a difference in our organization, then we’d love to hear from you.

Responsibilities: • Lead and supervise the customer service team to ensure exceptional customer service is consistently delivered • Create and implement customer service policies and procedures • Monitor customer service performance and provide feedback to team members • Respond to customer inquiries and resolve customer issues in a timely manner • Analyze customer service data and identify areas for improvement • Develop and maintain strong relationships with customers • Train and mentor customer service team members • Ensure customer service standards are maintained • Assist in developing customer loyalty programs • Develop and implement customer feedback systems

According to JobzMall, the average salary range for a Customer Service Lead in Mesa, AZ, USA is from $36,089 to $54,893 per year. The salary range may vary depending on the experience and qualifications of the individual.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.