Customer Service Lead

At Burlington Stores, we know that our customers are the heart of our business, and we are always looking for dedicated professionals to join our team and help us continue to provide a top-notch customer service experience. We are now seeking a Customer Service Lead to join us in our commitment to customer satisfaction.The ideal candidate for this role will have a passion for customer service and a strong ability to build relationships with customers. They will have a friendly and outgoing personality, be able to work both independently and as part of a team, and have excellent problem-solving and multitasking skills. The ideal candidate will also have a minimum of two years of customer service or customer-facing experience, preferably in a retail environment.If you are looking for an opportunity to join a customer-focused team and have the qualifications outlined above, we would love to hear from you!

Responsibilities:

1. Provide top-notch customer service to customers by answering inquiries, resolving problems, and ensuring a positive customer experience.
2. Build strong relationships with customers and maintain a positive rapport with them.
3. Work independently and as part of a team to ensure customer satisfaction.
4. Utilize excellent problem-solving and multitasking skills to address customer issues in a timely manner.
5. Assist with training and development of customer service staff.
6. Monitor customer feedback and provide recommendations to improve customer service.
7. Stay up-to-date on product knowledge and answer product-related inquiries.
8. Monitor store metrics related to customer service performance.

According to JobzMall, the average salary range for a Customer Service Lead in Murray, UT, USA is between $17.00 and $22.00 per hour. This range may vary depending on the experience of the individual, the size and type of company, and the specific duties and responsibilities associated with the role.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.