Customer Service Lead

The Customer Service Lead at Burlington Stores is a critical member of our team, responsible for providing exceptional service to our customers and creating a positive shopping experience. We are looking for an upbeat and enthusiastic individual with excellent customer service skills, who is highly organized and has a proven ability to lead a team. Our ideal candidate has at least two years of experience in customer service and a passion for helping people. If you have the necessary qualifications and would like to be part of a fast-paced, customer-oriented team, we encourage you to apply for this position.

Responsibilities:

1. Provide exceptional customer service to all customers in a timely and professional manner.
2. Create a positive shopping experience for customers.
3. Lead and motivate a team of customer service representatives.
4. Monitor customer service team performance and provide feedback to ensure customer service standards are met.
5. Track customer service metrics and develop strategies to improve customer satisfaction.
6. Solve customer inquiries and complaints in a courteous and effective manner.
7. Ensure customer service protocols, policies, and procedures are followed.
8. Stay up-to-date on product information and industry trends.
9. Provide training to customer service team members.
10. Identify potential customer service issues and develop solutions.

According to JobzMall, the average salary range for a Customer Service Lead in Houston, TX, USA is between $35,000 and $60,000 per year. The salary range will be dependent on experience, education, and qualifications.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.