Customer Service Lead

At Burlington Stores, we are looking for an experienced and enthusiastic Customer Service Lead to join our team. In this role, you will be the face of our business, working with customers to ensure they have a positive shopping experience. As the Customer Service Lead, you will be responsible for responding to customer inquiries, troubleshooting customer issues, and assisting with customer loyalty programs.The ideal candidate for this position is an individual who is passionate about customer service, has excellent communication skills, and is highly organized. A successful Customer Service Lead will have a strong background in customer service and experience with customer loyalty programs. Above all, we are looking for someone who has a positive attitude and a passion for providing exceptional customer service.If this sounds like you, we would love to hear from you.

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Troubleshoot customer issues and provide resolution.
3. Assist customers with loyalty programs.
4. Monitor customer feedback and identify areas of improvement.
5. Maintain excellent customer service standards.
6. Handle customer complaints and escalate to management when necessary.
7. Communicate with customers through various methods, including phone, email, and in-person.
8. Greet customers warmly and provide assistance in a friendly, courteous manner.
9. Foster relationships with customers to ensure repeat business.
10. Develop customer loyalty programs and campaigns to increase customer retention rate.

According to JobzMall, the average salary range for a Customer Service Lead in San Diego, CA, USA is $44,000 to $55,000 per year. This salary range may vary depending on the company, qualifications, and experience of the applicant.

Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 631 stores in 45 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey.